Service Delivery Administrator

Visy; Melbourne; On-site; AUD 52,000 - 66,000; Full time

Benefits offered by this job

Free on-site parking

Job summary

Visy is seeking a Service Delivery Representative in Melbourne, VIC, Australia. This junior role offers genuine progression within a large business, with exposure across multiple teams and projects.

You will handle a mix of calls and emails as the first point of contact, building experience across customer service while learning the business. Shifts are 8am–5pm, Monday to Friday, with a rotating public-holiday roster and on-site parking.

Qualifications

• Customer service mindset with willingness to learn.
• Strong written and verbal communication.
• Able to manage multiple channels (calls, emails) and data.

Responsibilities

• Handle inbound and outbound customer inquiries.
• Manage high-volume email and call queues.
• Resolve service issues and coordinate solutions.
• Maintain customer accounts and data records.
• Liaise with internal teams, service providers, and customers nationwide.

Skills

Strong communication

Great attitude

Time management

Proactive

Tools

CRM system

Job description

• Deliver exceptional customer service by managing enquiries, resolving issues & coordinating solutions
• Join a supportive, close-knit team with strong culture, onsite perks & variety in your day-to-day
• Build your career with real growth opportunities and exposure across the business

Are you someone who thrives on helping others, enjoys solving problems, and wants exposure across a large business with a variety of teams and challenges? This is your chance to join a fast-paced, supportive team where no two days are the same, and where your career can evolve.

We’re looking for a Service Delivery Representative to join our team in Tullamarine. This is a junior opportunity with genuine progression, designed for someone with a great attitude, strong communication skills, and a willingness to learn.

What you'll do:

As the first point of contact for customers, you’ll play a key part in delivering exceptional service and ensuring everything runs smoothly. You’ll manage a mix of calls, emails, and service requests, working closely with both internal teams and external stakeholders.
This role is designed to build your capability across multiple business areas, with opportunities to move into sales, key accounts, and higher-stakes portfolios over time.

Key responsibilities include:

• Handling inbound and outbound customer enquiries
• Managing high-volume email and call queues
• Resolving service issues and coordinating solutions
• Maintaining customer accounts and accurate data records
• Engaging customers to support retention and identify opportunities
• Liaising with internal teams, service providers, and customers nationwide

What You Will Bring:

We value attitude over experience - you could come from retail, hospitality, admin, or already have an office-based customer service background.

You’ll be successful if you:

• Are confident communicating with a wide range of people
• Have strong written and verbal communication skills
• Are proactive - someone who asks, “How can I help?”
• Can manage your time and prioritise effectively
• Show initiative and aren’t afraid to learn on the job
• Are adaptable and open to developing new skills across different areas
• Experience with a CRM system is helpful, but not a deal-breaker

What you’ll love when you join us:

Supportive Environment: Be part of a team that values safety, respect, and collaboration, and learn from a manager who truly wants you to succeed
Career Growth: Opportunities for further training and career advancement within the company
Variety: Each day will bring new lessons and challenges in a large business with multiple teams, stakeholders, and moving parts
Predictable Hours: Mon-Fri, with shifts between 8am-5pm. You will also participate in a rotating public holiday roster and be rewarded with time in lieu
Free on-site parking in a convenient location right near the freeway. 5 days office-based

About Visy:

Visy is powering the circular economy, closing the loop between packaging, recycling and remanufacturing. We believe materials are not truly recycled until they’re made into something new - and it all starts with Visy Recycling. As Australia’s largest recycler, our extensive network of recycling operations is integrated with our manufacturing sites. We collect and sort recyclable materials like paper, cardboard, glass, plastics and metals from households and businesses, and locally remanufacture them back into new, sustainable packaging.

• You will be required to meet Visy’s employment criteria which will include a criminal history check.
• Visy is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion.
• This role is only open to candidates currently residing in Australia with full working rights.