Stay Yeppoon Full Time Receptionist

Stay Yeppoon; Yeppoon; On-site; AUD 42,000 - 58,000; Full time

Benefits offered by this job

Staff accommodation discounts

Job summary

Stay Yeppoon manages four properties along the Capricorn Coast and seeks a friendly front desk receptionist to join our team. You will greet guests, manage check-ins/outs, answer inquiries and assist with bookings and payments with the reservations team.

You will coordinate with housekeeping and maintenance to ensure rooms are ready, offer local tips, handle guest feedback, and perform general administrative tasks to keep the front office running smoothly.

Qualifications

• Experience in reception/front desk or customer service; hospitality background is a bonus.
• Warm, positive manner with guests and colleagues.
• Well organised, reliable and able to juggle several tasks at once.
• Confident with computers; REI Cloud or similar PMS experience is a plus.
• Flexible and able to work across four properties.
• Rotating roster including weekends and public holidays.
• Driver's licence and own reliable vehicle required.

Responsibilities

• Welcoming guests and handling check-ins and check-outs.
• Answering phone, email and walk-in enquiries.
• Work with reservations to assist bookings and payments.
• Coordinate with housekeeping and maintenance for room readiness.
• Recommend local attractions, dining and tours.
• Handle guest feedback and resolve issues calmly and professionally.
• Perform general admin to keep front office running smoothly.

Skills

Reception experience

Customer service

Organised

Computer literacy

REI Cloud experience

Tools

REI Cloud

Job description

You'll be the first point of contact for our guests and owners, working across all four properties as rostered. No two days are quite the same, and you'll get to know each property and its team.

Key responsibilities

• Welcoming guests and handling check-ins and check-outs
• Answering phone, email and walk-in enquiries
• Working with our reservations team to assist with bookings and booking payments
• Coordinating with housekeeping and maintenance so rooms are ready on time
• Recommending local attractions, dining and tours
• Handling guest feedback and resolving issues calmly and professionally
• General admin to keep the front office running smoothly

About you

• Previous reception, front office or customer service experience (accommodation or hospitality is a bonus)
• A warm, positive manner with guests and colleagues
• Well organised, reliable and able to juggle several tasks at once
• Confident with computers; experience with REI Cloud or another property management system is a plus
• Flexible and happy to work across all four properties
• Available for a rotating roster including weekends and public holidays
• Current driver's licence and own reliable vehicle

About us

Stay Yeppoon manages holiday accommodation across four properties on the Capricorn Coast: Salt Apartments, Echelon Apartments, Beaches on Lamermoor and Rosslyn Bay Resort. We're a local, hands-on team dedicated to giving every guest exceptional customer service and quality accommodation, so their stay is relaxed, easy and memorable from arrival to departure.

• Full-time, ongoing position
• Hospitality Industry Award
• Variety of working across four great properties
• A supportive, close-knit local team
• Staff accommodation discounts at a number of Dreamtime Properties
• Work a short stroll from some of the best beaches in Central Queensland