Intercity Customer Service Attendant – Rotating Shifts (On‑Site)

Transport for NSW; Central Coast; On-site; AUD 60,000 - 62,000; Full time

Job summary

Transport for NSW’s Sydney Trains division seeks a Customer Service Attendant for Wyong, NSW. This permanent full-time, on-site role puts you at the frontline, helping passengers, guiding journeys and ensuring safety with friendly, proactive service.

You will work a rotating roster including early mornings, evenings, weekends and public holidays, with potential to support multiple stations within a 90-minute radius. Local travel may be required.

Qualifications

• Experience in frontline customer service roles.
• Strong communication and problem-solving abilities.
• Ability to remain calm and helpful in busy environments.

Responsibilities

• Assist passengers and provide information to support journey.
• Flag trains and monitor station activities.
• Use mobile apps and systems to coordinate with teams.
• Coordinate with train crew and station staff.
• Maintain station cleanliness and safety standards.

Skills

Customer service

Communication

Problem solving

Empathy

Conflict resolution

Tools

Mobile apps

Job description

Transport for NSW’s Sydney Trains division seeks a Customer Service Attendant for Wyong, NSW. This permanent full-time, on-site role puts you at the frontline, helping passengers, guiding journeys and ensuring safety with friendly, proactive service.

You will work a rotating roster including early mornings, evenings, weekends and public holidays, with potential to support multiple stations within a 90-minute radius. Local travel may be required.