CSA Intercity

Transport for NSW; Central Coast; On-site; AUD 60,000 - 62,000; Full time

Job summary

Transport for NSW’s Sydney Trains division seeks a Customer Service Attendant for Wyong, NSW. This permanent full-time, on-site role puts you at the frontline, helping passengers, guiding journeys and ensuring safety with friendly, proactive service.

You will work a rotating roster including early mornings, evenings, weekends and public holidays, with potential to support multiple stations within a 90-minute radius. Local travel may be required.

Qualifications

• Experience in frontline customer service roles.
• Strong communication and problem-solving abilities.
• Ability to remain calm and helpful in busy environments.

Responsibilities

• Assist passengers and provide information to support journey.
• Flag trains and monitor station activities.
• Use mobile apps and systems to coordinate with teams.
• Coordinate with train crew and station staff.
• Maintain station cleanliness and safety standards.

Skills

Customer service

Communication

Problem solving

Empathy

Conflict resolution

Tools

Mobile apps

Job description

Job category:Call Centre & Customer Service

Job location:Wyong, NSW, AU, 2259Wyong, NSW, AU, 2259

Job reference number:112262

Employment type:Permanent Full-Time

Salary range:$1315.2-$1360.05

You're someone who wants to create outcomes that have a real impact on the people of NSW.

Your expertise in communication, problem-solving, empathy and conflict resolution are highly transferable and in-demand. Help us foster satisfaction and service experiences that transform lives of our community.

In this role, you'll:

Join one of Australia's largest operational service delivery teams and receive support to advance your career within Sydney Trains.

As a Customer Service Attendant, you'll gain hands-on experience and collaborate with a passionate group dedicated to delivering excellent customer service while prioritising safety.

You will be the go-to person for helping passengers who need a little extra help during their journey, or simply a friendly smile to brighten their day!

You will gain some valuable experience through tasks such as flagging trains, using high-tech mobile apps, connecting with train crew and keeping the station in tip-top shape!

For more information on these positions, view the Role Descriptionand Intercity Customer Service Information pack.

About you

Your positive and reliable attitude, formed across various customer-facing roles, will see you excel as a Customer Service Attendant.

You love working on the frontline, interacting with customers and the community.

Being part of a rostered shift environment and contributing to an organisation, focused on positive changes in the community.

You're self-driven and can work autonomously with initiative, which are key capabilities required for this position.

Your strong work ethic and dedication to providing exceptional customer service will undoubtedly shine in this role.

You must be available and willing to work a rotating roster, including early mornings, afternoons, evenings, overnight shifts, weekends, and public holidays. Shift start and finish times may vary and cannot be fixed or adjusted to individual preferences. Extended hours may be required at short notice to support operational requirements.

Successful candidates may also be required to work at other stations within a 90-minute radius of Wyong Train Station, based on operational needs. Flexibility to work across multiple locations is an essential requirement of the role.

Own transport is beneficial as some shifts start out of train operating hours.

Who we are

At Sydney Trains, our rail services keep Sydney moving by putting our customers at the centre of everything we do. We work with our local communities to deliver safe, timely and efficient rail services 24 hours a day, seven days a week.

Our trains and network are evolving to meet the needs of our customers now and well into the future. We're continuing to integrate technological innovations that help us deliver a smarter and more sustainable network.

Our workforce is as diverse as the community we serve. If you'd like further information on our inclusion and diversity initiatives, visitTransport careers.

This is an in-person, on-site role.

Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal People or Supporting People with Disability for more information or speak to your talent team member to arrange any adjustments to how you interact with us.

Job Segment: Call Center, Customer Service