Real-Time Ticketing & Passenger Support Specialist

Transport for NSW; Sydney; Sur place; AUD 103 000 - 119 000; Plein temps

Résumé du poste

Transport for NSW is seeking a Customer Information Officer to support passenger journeys from the Rail Operations Centre in Alexandria. You will manage reservations live, publish real-time updates, and resolve ticketing issues while guiding passengers and staff through changes and travel requirements.

The role is on-site, 24/7 rotating shifts, and based in Sydney’s Alexandria area. You will deliver service across diverse stakeholders and ensure accessibility and smooth travel experiences.

Qualifications

• Experience using ticketing or reservation systems.
• Experience in contact centres or transport/reservations is valued.
• Ability to work in fast-paced environments with rotating shifts.

Responsabilités

• Provide support to passenger journeys through live management of the reservation system and real-time communications.
• Assist passengers, booking agents, station staff with travel enquiries, refunds and bookings changes.
• Investigate and resolve ticketing and systems issues escalated by staff; support service disruptions.

Connaissances

Customer service

Communication

Critical thinking

Problem solving

Ticketing systems

Outils

Ticketing systems

Reservation systems

Description du poste

Transport for NSW is seeking a Customer Information Officer to support passenger journeys from the Rail Operations Centre in Alexandria. You will manage reservations live, publish real-time updates, and resolve ticketing issues while guiding passengers and staff through changes and travel requirements.

The role is on-site, 24/7 rotating shifts, and based in Sydney’s Alexandria area. You will deliver service across diverse stakeholders and ensure accessibility and smooth travel experiences.