CSA - Customer Service Attendant Intercity

Transport for NSW; Central Coast; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Job summary

Transport for NSW is seeking a Customer Service Attendant to support passengers on the NSW rail network, with a focus on safety, service and community satisfaction. You’ll work on the frontline at stations, assist passengers requiring extra help and help keep platforms tidy and safe.

This in-person, on-site role operates on a roster that may include early mornings, evenings, weekends and public holidays. Join a large service-delivery team and gain hands-on experience with mobile apps, flagging

Qualifications

• Frontline customer service experience preferred.
• Able to communicate clearly and empathetically.
• Comfortable working in a fast-paced public setting.

Responsibilities

• Assist passengers who require extra help during their journey.
• Flag trains and operate relevant safety procedures.
• Use mobile apps and communicate with train crews to coordinate service.
• Keep station environment clean, safe and welcoming.

Job description

You’re someone who wants to create outcomes that have a real impact on the people of NSW.

Your expertise in communication, problem‑solving, empathy and conflict resolution are highly transferable and in‑demand. Help us foster satisfaction and service experiences that transform lives of our community.

In this role, you'll:

Join one of Australia’s largest operational service delivery teams and receive support to advance your career within Sydney Trains.

As a Customer Service Attendant, you’ll gain hands‑on experience and collaborate with a passionate group dedicated to delivering excellent customer service while prioritising safety.

You will be the go‑to person for helping passengers who need a little extra help during their journey, or simply a friendly smile to brighten their day!

You will gain some valuable experience through tasks such as flagging trains, using high‑tech mobile apps, connecting with train crew and keeping the station in tip‑top shape!

For more information on these positions, view the Role Descriptionand Intercity Customer Service Information pack.

About you

Your positive and reliable attitude, formed across various customer‑facing roles, will see you excel as a Customer Service Attendant.

You love working on the frontline, interacting with customers and the community.

Being part of a rostered shift environment and contributing to an organisation, focused on positive changes in the community.

You're self‑driven and can work autonomously with initiative, which are key capabilities required for this position.

Your strong work ethic and dedication to providing exceptional customer service will undoubtedly shine in this role.

You must be available and willing to work a rotating roster, including early mornings, afternoons, evenings, overnight shifts, weekends, and public holidays. Shift start and finish times may vary and cannot be fixed or adjusted to individual preferences. Extended hours may be required at short notice to support operational requirements.

Successful candidates may also be required to work at other stations within a 90-minute radius of Wyong Train Station, based on operational needs. Flexibility to work across multiple locations is an essential requirement of the role.

Own transport is beneficial as some shifts start out of train operating hours.

Who we are

At Sydney Trains, our rail services keep Sydney moving by putting our customers at the centre of everything we do. We work with our local communities to deliver safe, timely and efficient rail services 24 hours a day, seven days a week.

Our trains and network are evolving to meet the needs of our customers now and well into the future. We’re continuing to integrate technological innovations that help us deliver a smarter and more sustainable network.

Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visitTransport careers.

This is an in‑person, on‑site role.

Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal People or Supporting People with Disability for more information or speak to your talent team member to arrange any adjustments to how you interact with us.

Job Segment:

Call Center, Customer Service