Station Assistant - Bundaberg

Queensland Rail Limited; Queensland; On-site; AUD 64,000 - 78,000; Full time

Benefits offered by this job

Salary + super

5 weeks annual leave

On-the-job training

Team environment

Discounts via QR Lifestyle

Job summary

Queensland Rail Limited is seeking a Station Assistant to support a small team in delivering exceptional customer service at the station and with QR Travel operations. The role includes assisting with luggage handling, cleaning, and platform management, plus occasional long drives to connect team members across depots.

This temporary full-time position runs until August 2027, requiring flexibility across early hours, weekends and public holidays. A current C Class driver’s licence is required.

Qualifications

• Ability to work independently and in a team.
• Strong communication and customer focus.
• Sound computer skills.
• Safe and proactive approach to tasks.
• Willingness to perform manual tasks including lifting up to 20 kg.
• Previous customer service or cleaning experience.

Responsibilities

• Load and unload customers and luggage for arrivals/departures.
• General cleaning and maintenance of the station and facilities.
• Provide platform announcements and manage platforms.
• Deliver exceptional customer service to travellers and the local community.
• Operate station machinery and equipment.
• Answer phones and report safety concerns to the Operations Coordinator.

Skills

Teamwork

Communication

Computer skills

Work ethic

Safety awareness

Manual handling

Customer service

Cleaning experience

Job description

You’ll connect Queensland. We’ll connect you to an amazing career. At Queensland Rail, connection is at the heart of everything we do—and it starts with you. Our Travel network links communities across the state, delivering unforgettable tourism experiences and essential services for work, family, and medical care. Learn more about Queensland Rail's purpose, people and progress - watch our short video here.

Your Opportunity

As the Station Assistant you will join a small team where you’ll provide exceptional customer service and keep our station and QR Travel fleet looking their best. As a team you will play an important role to provide support to the electric tilt train (Bundaberg to Rockhampton) when it arrives at the station. In addition to this, you will also be required to drive for extended periods of time to locations such as Rockhampton, Maryborough and Gympie to help move team members across deports when required.

Temporary full-time position until August 2027.

Purpose that Counts

• Assisting with the loading and unloading of customers and luggage for train arrival and departure.
• General cleaning and maintenance duties of the station, bathroom facilities, baggage areas, gardens and train cleaning when required.
• Providing platform announcements and active platform management.
• Providing exceptional customer service to travelling customers and the local community – this includes assisting with customer luggage.
• Operating station machinery and equipment.
• Assisting with answering the phones.
• Reporting any safety concerns to the Operation Coordinator.

Responsibilities

For full position responsibilities please read this Position Description.

Roster / Hours

This is a temporary full-time position until August 2027 which generally works between the hours of 0300 to 2400 as well as weekends and public holidays, so flexibility is required in this position.

We are seeking to connect with someone who will have:

• The ability to work independently and in a team
• Strong communication and customer focus
• Sound computer skills
• A strong work ethic and willingness to go the ‘extra mile’
• A safety conscious attitude
• The ability to perform manual tasks, including cleaning and lifting luggage up to 20kg\
• Previous customer service or cleaning experience

You must also hold a current ‘C’ Class Drivers Licence to be considered for this opportunity.

Benefits that count:

• $70,763 + 12.75% super + any applicable penalties and allowances
• 5 weeks annual leave per year.
• Opportunity to work for an industry leader where on the job training will be provided
• Work within a supportive team environment
• QRI Lifestyle offers members access to over 2,000 exclusive discounts and services

For a full list of benefits please visit Employee Benefits.

Supporting a Diverse Workforce

Queensland Rail is committed to a diverse workforce that is reflective of the customers and communities we serve.

We are inclusive, collaborative, respectful, and value our differences. We are 1TEAM, where everyone belongs.

To learn more about this Queensland Rail career opportunity please contact Tanya Anderson with your specific enquiry via email to [e-mail].