Station Assistant

Queensland Rail; Maryborough; On-site; AUD 61,000 - 75,000; Full time

Benefits offered by this job

5 weeks annual leave

Starting salary $68,000 pro rata plus

12.75% superannuation

Career development

On-the-job training

Job summary

Queensland Rail in Maryborough West is seeking a dedicated Station Assistant to deliver exceptional customer service and keep station areas clean and safe. The role involves passenger movement, luggage handling, and on-site duties across early to late shifts.

The position requires a MR Licence, strong communication, and a willingness to work within a team while also handling autonomous tasks. On-site training and career progression opportunities are available.

Qualifications

• Experience in cleaning or admin (ticketing/travel)
• Strong communication and customer-service focus
• Ability to work autonomously and as part of a team

Responsibilities

• Move passengers between Maryborough and Hervey Bay using the Courtesy Coach
• Assist with provisioning and de-provisioning supplies on trains
• Manage luggage check-in and loading with the team
• Clean and maintain the station, facilities, baggage areas and trains
• Provide platform announcements and assist with platform management
• Deliver exceptional customer service to travellers and local community
• Operate station machinery and equipment
• Report safety concerns to the Operation Coordinator

Skills

Customer service

Communication

Computer skills

Manual handling

Teamwork

Autonomy

Safety awareness

MR Licence

Cleaning experience

Self-motivation

Job description

You'll connect Queensland. We'll connect you to an amazing career.

Queensland Rail is built on true connection and everything we achieve is made possible by you.

Our Queensland Rail Travel network is proud to connect communities throughout the state. We deliver unique tourism experiences in some of Queensland’s most picturesque locations. Our long-distance train services provide critical connections to family, friends, holidays, work and medical care.

Your opportunity

We are seeking a full-time Station Assistant to join our team in Maryborough West.

As a Station Assistant, you will be responsible providing exceptional customer service, completing general cleaning duties and contributing to a positive and safe environment. We are looking for an adaptable individual who has outstanding communication and customer service skills. Previous experience in driving a bus or operating yard machinery is highly desirable.

Benefits that Count

All that Queensland Rail achieves each day relies on the hard work and talent of our teams. That's why we offer a range of attractive benefits designed to help you bring your best, including:

• Starting salary of $68, 000 (pro rata) plus 12.75% superannuation plus applicable penalties and allowances
• 5 weeks of annual leave per year.
• Work within a supportive team environment with potential for career development and progression.
• Opportunity to work for an industry leader where on the job training will be provided.

As a Station Assistant some of your duties will include:

• Convey passengers between Maryborough and Hervey Bay using Queensland Rail Courtesy Coach
• Assisting with the de-provision and provision of supplies on train arrival and departure.
• Working with the team to manage luggage check in and loading procedures.
• General cleaning and maintenance duties of the station, bathroom facilities, baggage areas, the train and gardens.
• Providing platform announcements and active platform management.
• Providing exceptional customer service to travelling customers and the local community - this includes assisting with customer luggage.
• Operating station machinery and equipment.
• Reporting any safety concerns to the Operation Coordinator.

Roser/Hours

This is a full-time position which generally works between the hours of 0400 and 2200. You can expect to be on a roster which will include a variety of start and finish times as well as weekends and public holidays, so flexibility is required in this position.

We are seeking to connect with someone who ideally will have:

• The ability to work autonomously but also within a team environment.
• Strong communication skills coupled with a customer focused attitude to ensure a positive experience with customers.
• Sound computer skills.
• A strong work ethic and willingness to go the 'extra mile'.
• A safety conscious attitude.
• Resilience and ability to self-motivate.
• Ability to undertake a variety of manual handling tasks including cleaning and lifting of heavy luggage up to 20 kilograms.
• Previous cleaning experience or admin experience (ticketing or booking of travel).
• Must have a MR or Higher class Licence

Candidates will also need to obtain the below certificates at their own cost prior to employment if they do not currently hold:

• Drivers Authorisation Qualification

External applicants applying for roles within Queensland Rail will be subject to Alcohol and Other Drugs pre-employment testing. The recruitment and selection process for this position might require shortlisted applicants to undertake psychometric assessment, pre-employment health assessment and background checks that might also include criminal history and credit checks.