Customer Service Attendant (Relief) - Rockhampton

Queensland Rail Limited; Rockhampton Regional; Vor Ort; AUD 62.000 - 76.000; Vollzeit

Benefits dieser Stelle

Salary with pro-rata

Community-focused team

Supportive team environment

On-the-job training

Zusammenfassung

Queensland Rail is seeking a Customer Service Attendant (Relief) for Rockhampton on a temporary full-time basis. You’ll work on Spirit of Queensland or Rockhampton Tilt Train services, often away for about 48 hours.

The role includes onboard service, cash handling, and safety responsibilities, with a pro-rata annual salary and penalties as applicable. You will join a supportive team, participate in comprehensive training, and contribute to a high-standard passenger experience while meeting

Qualifikationen

• Previous face-to-face customer service experience is preferred.
• Tourism, transport or hospitality context is advantageous.
• Ability to work both independently and in a team.
• Excellent communication with a customer-focused approach.
• Ability to think quickly, manage unexpected situations and remain calm under pressure.
• Sound cash handling skills and attention to detail.
• Safety-minded mindset and adherence to hygiene and safety standards.
• Occasional heavy lifting up to 20 kg.

Aufgaben

• Create a memorable onboard customer experience.
• Deliver food and beverage service, servery/cafe, and trolley service.
• Manage storage, preparation and heating of food and beverage items.
• Perform general cleaning and maintain food hygiene standards.
• Report operational issues to ensure passenger safety.
• Process payments via cash and EFTPOS.
• Support platform duties: assist with enquiries and keep station areas clean.

Kenntnisse

Customer service

Communication

Teamwork

Cash handling

Safety minded

Heavy lifting

Independent worker

Jobbeschreibung

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Customer Service Attendant (Relief) - Rockhampton

Req. Id: 12326

Date: 28 Oct 2026

Location: Rockhampton, QLD, AU, 4700

Company: Queensland Rail

You’ll connect Queensland. We’ll connect you to an amazing career.

At Queensland Rail, connection is at the heart of everything we do and it starts with you. Our Travel network links communities across the state, delivering unforgettable tourism experiences and essential journeys for work, family, and care.

Learn more about Queensland Rail's purpose, people and progress - watch our short video here.

Your opportunity

As a Customer Service Attendant (Relief), you will play an integral role in providing world-class customer service onboard our Spirit of Queensland or our Rockhampton Tilt Train services. You can expect to be away for approximately 48 hours at any given time.

To see a little preview of the trains that you’ll be working on click the links below:

Purpose That Counts. As a Customer Service Attendant (Relief), some of your duties will include:

• Creating a memorable onboard customer experience
• Delivering a food and beverage service, including servery/cafe duties and trolley service
• Managing storage, preparation and heating of food and beverage items
• Performing general cleaning duties and maintaining food hygiene standards
• Ensuring passenger safety by reporting operational issues
• Processing payments via cash and EFTPOS
• Performing platform duties which includes acceptance and handling of checked baggage, assisting with customer enquiries and general cleaning of the platform/station area

This is a temporary full-time position until September 2027 with a rotating roster of days, nights / overnights, weekends and public holidays.

The roster will be provided one week in advance, so flexibility is essential.

Benefits that Count:

• An annual salary of $69,176 (pro-rata), approx. $34 per hour + 12.75% super + applicable penalties and allowances
• Be part of a team that truly supports communities
• Work within a supportive team environment
• Opportunity to work for an industry leader where on the job training will be provided

We are looking to connect with someone who ideally has:

• Previous experience providing face to face customer service. Relevant tourism, transport or hospitality industry experience is highly advantageous.
• The ability to work independently and in a team
• A strong work ethic and willingness to go the 'extra mile'.
• Excellent communication skills and a customer-focused approach
• The ability to think quickly, manage unexpected situations and perform under pressure
• Sound cash management skills.
• A Safety-focused mindset
• The ability to perform occasional heavy lifting (up to 20kg)

Candidates will also need to obtain the below statement of attainment certificates prior to employment:

• Responsible Service of Alcohol (SITHFAB002 / SITHFAB021)
• Food Safety - use hygienic practices for food safety (SITXFSA001 / SITXFSA005)

IMPORTANT INFORMATION FOR CURRENT QUEENSLAND RAIL EMPLOYEES

External applicants applying for roles within Queensland Rail will be subject to Alcohol and Other Drugs pre-employment testing. The recruitment and selection process for this position might require shortlisted applicants to undertake psychometric assessment, pre-employment health assessment and background checks that might also include criminal history and credit checks.

Supporting a Diverse Workforce

Queensland Rail is committed to a diverse workforce that is reflective of the customers and communities we serve. We are inclusive, collaborative, respectful, and value our differences. We are 1TEAM, where everyone belongs. If you do require an adjustment during the recruitment process, please contact Tanya Anderson via the email below.

Queensland Rail pays its respect to Elders past and present. Queensland Rail also acknowledges the contributions of First Nations (Aboriginal and Torres Strait Islander) peoples within Queensland Rail and the communities we serve.