Station Assistant - Bundaberg

Queensland Rail; Sharon; Vor Ort; AUD 64.000 - 78.000; Vollzeit

Benefits dieser Stelle

70,763 AUD + 12.75% super + penalties/

5 weeks annual leave per year

On-the-job training

Supportive team environment

QRI Lifestyle discounts

Zusammenfassung

Queensland Rail is seeking a Station Assistant to join a small team and deliver exceptional customer service at the station and QR Travel fleet. You will assist with loading/unloading passengers, maintain station cleanliness, manage platform activities and make announcements.

This temporary full-time role runs until August 2027 and may require travel to Rockhampton, Maryborough and Gympie for crew movement.

Qualifikationen

• Current C Class Drivers Licence is required.
• Ability to perform manual tasks and lift luggage up to 20 kg.
• Previous customer service or cleaning experience is preferred.

Aufgaben

• Assist with loading and unloading customers and luggage for train arrivals and departures.
• Perform general cleaning and maintenance of the station, facilities, baggage areas and trains as required.
• Provide platform announcements and manage platform activities.
• Deliver exceptional customer service to travellers and the local community.
• Operate station machinery and equipment as directed.
• Answer phones and report safety concerns to the Operation Coordinator.
• Support relocation of team members to different depots when needed.

Kenntnisse

Customer service

Communication

Teamwork

Computer skills

Safety consciousness

Manual handling

Jobbeschreibung

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You’ll connect Queensland. We’ll connect you to an amazing career.

At Queensland Rail, connection is at the heart of everything we do—and it starts with you.

Our Travel network links communities across the state, delivering unforgettable tourism experiences and essential services for work, family, and medical care.

Learn more about Queensland Rail's purpose, people and progress - watch our short video here.

As the Station Assistant you will join a small team where you’ll provide exceptional customer service and keep our station and QR Travel fleet looking their best. As a team you will play an important role to provide support to the electric tilt train (Bundaberg to Rockhampton) when it arrives at the station.

In addition to this, you will also be required to drive for extended periods of time to locations such as Rockhampton, Maryborough and Gympie to help move team members across deports when required.

Temporary full-time position until August 2027.

Purpose that Counts. As a Station Assistant some of your duties will include:

• Assisting with the loading and unloading of customers and luggage for train arrival and departure.


• General cleaning and maintenance duties of the station, bathroom facilities, baggage areas, gardens and train cleaning when required.


• Providing platform announcements and active platform management.


• Providing exceptional customer service to travelling customers and the local community – this includes assisting with customer luggage.


• Operating station machinery and equipment.


• Assisting with answering the phones.


• Reporting any safety concerns to the Operation Coordinator.

This is a temporary full-time position until August 2027 which generally works between the hours of 0300 to 2400 as well as weekends and public holidays, so flexibility is required in this position.

We are seeking to connect with someone who will have:

• The ability to work independently and in a team


• Strong communication and customer focus


• Sound computer skills


• A strong work ethic and willingness to go the ‘extra mile’


• A safety conscious attitude


• The ability to perform manual tasks, including cleaning and lifting luggage up to 20kg


• Previous customer service or cleaning experience

You must also hold a current ‘C’ Class Drivers Licence to be considered for this opportunity.

Benefits that count:

• $70,763 + 12.75% super + any applicable penalties and allowances


• 5 weeks annual leave per year.


• Opportunity to work for an industry leader where on the job training will be provided


• Work within a supportive team environment


• QRI Lifestyle offers members access to over 2,000 exclusive discounts and services

IMPORTANT INFORMATION FOR CURRENT QUEENSLAND RAIL EMPLOYEES:

You must apply for vacancies via the internal People Connect solution.

External applicants applying for roles within Queensland Rail will be subject to Alcohol and Other Drugs pre-employment testing. The recruitment and selection process for this position might require shortlisted applicants to undertake psychometric assessment, pre-employment health assessment and background checks that might also include criminal history and credit checks.

Supporting a Diverse Workforce

Queensland Rail is committed to a diverse workforce that is reflective of the customers and communities we serve.

We are inclusive, collaborative, respectful, and value our differences. We are 1TEAM, where everyone belongs.

If you do require an adjustment during the recruitment process, please contact Tanya Anderson via the email below.

To learn more about this Queensland Rail career opportunity please contact Tanya Anderson with your specific enquiry via email to [e-mail].

Queensland Rail pays its respect to Elders past and present. Queensland Rail also acknowledges the contributions of First Nations (Aboriginal and Torres Strait Islander) peoples within Queensland Rail and the communities we serve.