Statewide Response Team Leader

Department of Housing and Works; Western Australia; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Flexible work options (WFH up to 2 d/w

Professional development and training

Generous leave entitlements

Cultural leave for Aboriginal andTor 0

Modern workspaces and activity-based h

Access to hubs in CBD, Fremantle, Jo­'

Corporate discounts with health ins.

Diversity and inclusion initiatives

Job summary

The Department of Housing and Works in Western Australia is recruiting for the Statewide Response team to lead frontline housing services across metropolitan, regional and remote locations, delivering resilient service continuity for tenants and communities.

You will coordinate deployment activities, monitor workforce capability, performance, wellbeing and development, and build productive relationships with regional offices and key stakeholders to ensure consistent, person‑centred service

Qualifications

• Experience leading and developing teams in a complex operational environment.
• Strong stakeholder engagement and relationship management skills.
• Experience managing competing priorities and operational workloads.
• Strong communication, coaching, and problem-solving abilities.
• Experience supporting workforce capability, performance, and wellbeing.
• The ability to analyse issues, manage risk and implement practical solutions.
• Experience preparing reports, briefing materials and operational advice.
• A commitment to person-centred, culturally responsive service delivery.

Responsibilities

• Lead and support a statewide team delivering frontline housing services across Metropolitan, regional, and remote locations.
• Coordinate deployment activities to support service continuity and organisational priorities.
• Monitor workforce capability, performance, wellbeing and development.
• Build productive relationships with regional offices and key stakeholders.
• Support business continuity activities during periods of workforce shortage, increased demand, and emergency response.
• Monitor operational outcomes, risks and performance measures.
• Contribute to the continuous improvements of the SWRT model and Housing Services operations.
• Promote consistent, person centred and culturally responsive service delivery practices.
• Support initiatives that strengthen sustainable tenancy outcomes and improve housing service delivery.

Job description

Come join the team at the new Department of Housing and Works. The Department of Housing and Works delivers and maintains essential social housing and critical infrastructure across Western Australia—including schools, hospitals and police facilities. We manage tenancy services, support housing provision in remote Aboriginal communities, and oversee government employee accommodation. Through office accommodation solutions, State Fleet management, procurement, planning and asset policy, we empower other government agencies to deliver their best. We actively encourage applications from Aboriginal and Torres Strait Islander people, people with disability, youth, people of diverse sexualities and genders, and culturally and linguistically diverse people. We are committed to ensuring our hiring processes are inclusive. If you are an Aboriginal and Torres Strait Islander person, a young person or a person with a disability seeking support with your application, please reach out to Jobs and Skills WA by calling 13 64 64. If you are a person living with disability and require adjustments or accommodations during the recruitment process, please contact Lauren Ryan-Milton on [phone] or via email at [e-mail]. You can also reach us through the National Relay Service.

When you join us, you can enjoy a variety of benefits, including:

• flexible work options, including working from home up to 2 days per week
• professional development, training, and on-the-job learning to advance your career
• generous leave entitlements, which include 4 weeks annual leave, 3 public service holidays each year, accrued long service leave every 7 years and an option to purchase additional leave each year.
• Access to cultural leave for Aboriginal and Torres Strait Islander people
• modern workspaces, where you choose your workspace that assists you to do your best work
• access to activity-based work hubs in the CBD, Fremantle and Joondalup for ad hoc flexible work.
• corporate discount s with selected health insurance providers and access to wellness programs.
• Opportunity to contribute to diversity, inclusion and cultural initiatives across the department, including networks and working groups that promote equity and belonging.

The Statewide Response team provides flexible frontline housing services and operational support across Western Australia, helping regions maintain service continuity and deliver positive outcomes for tenants and communities.

You will:

• Lead and support a statewide team delivering frontline housing services across Metropolitan, regional, and remote locations.
• Coordinate deployment activities to support service continuity and organisational priorities.
• Monitor workforce capability, performance, wellbeing and development.
• Build productive relationships with regional offices and key stakeholders.
• Support business continuity activities during periods of workforce shortage, increased demand, and emergency response.
• Monitor operational outcomes, risks and performance measures.
• Contribute to the continuous improvements of the SWRT model and Housing Services operations.
• Promote consistent, person centred and culturally responsive service delivery practices.
• Support initiatives that strengthen sustainable tenancy outcomes and improve housing service delivery.

You will bring:

• Experience leading and developing teams in a complex operational environment
• Strong stakeholder engagement and relationship management skills
• Experience managing competing priorities and operational workloads
• Strong communication, coaching, and problem-solving abilities.
• Experience supporting workforce capability, performance, and wellbeing
• The ability to analyse issues, manage risk and implement practical solutions
• Experience preparing reports, briefing materials and operational advice.
• A commitment to person-centred, culturally responsive service delivery.

Currently there is one (1) full-time, fixed-term appointment for 24 months available for filling, with the possibility of extension(s). Other suitable applicants will be placed in a recruitment pool. This pool will run for a period of Twenty-Four (24) months and may be used to fill other similar vacancies with the possibility of further extension(s) and/or permanency. Please note that being placed in the pool does not guarantee your placement in a position.