Statewide Housing Response Lead

Department of Housing and Works; Western Australia; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Flexible work options (WFH up to 2 d/w

Professional development and training

Generous leave entitlements

Cultural leave for Aboriginal andTor 0

Modern workspaces and activity-based h

Access to hubs in CBD, Fremantle, Jo­'

Corporate discounts with health ins.

Diversity and inclusion initiatives

Job summary

The Department of Housing and Works in Western Australia is recruiting for the Statewide Response team to lead frontline housing services across metropolitan, regional and remote locations, delivering resilient service continuity for tenants and communities.

You will coordinate deployment activities, monitor workforce capability, performance, wellbeing and development, and build productive relationships with regional offices and key stakeholders to ensure consistent, person‑centred service

Qualifications

• Experience leading and developing teams in a complex operational environment.
• Strong stakeholder engagement and relationship management skills.
• Experience managing competing priorities and operational workloads.
• Strong communication, coaching, and problem-solving abilities.
• Experience supporting workforce capability, performance, and wellbeing.
• The ability to analyse issues, manage risk and implement practical solutions.
• Experience preparing reports, briefing materials and operational advice.
• A commitment to person-centred, culturally responsive service delivery.

Responsibilities

• Lead and support a statewide team delivering frontline housing services across Metropolitan, regional, and remote locations.
• Coordinate deployment activities to support service continuity and organisational priorities.
• Monitor workforce capability, performance, wellbeing and development.
• Build productive relationships with regional offices and key stakeholders.
• Support business continuity activities during periods of workforce shortage, increased demand, and emergency response.
• Monitor operational outcomes, risks and performance measures.
• Contribute to the continuous improvements of the SWRT model and Housing Services operations.
• Promote consistent, person centred and culturally responsive service delivery practices.
• Support initiatives that strengthen sustainable tenancy outcomes and improve housing service delivery.

Job description

The Department of Housing and Works in Western Australia is recruiting for the Statewide Response team to lead frontline housing services across metropolitan, regional and remote locations, delivering resilient service continuity for tenants and communities.

You will coordinate deployment activities, monitor workforce capability, performance, wellbeing and development, and build productive relationships with regional offices and key stakeholders to ensure consistent, person‑centred service