Senior Response Officer

Department of Housing and Works; Western Australia; Hybrid; AUD 90,000 - 110,000; Full time

Benefits offered by this job

Flexible work options (WFH up to 2d/wk

Professional development

Generous leave entitlements (4 weeks +

Modern workspaces and activity-based H

Health insurance discounts

Diversity and inclusion initiatives

Job summary

The Department of Housing and Works is seeking a Statewide Senior Response Officer to support flexible frontline housing services across Western Australia. You will rotate to regions, delivering tenancy and client services while coordinating maintenance and asset management.

The role requires adaptability to varied environments and a commitment to culturally responsive practice. Travel across WA is a key aspect, with deployments to metropolitan, regional and remote communities.

Qualifications

• Experience in tenancy management or property management
• Customer service experience
• Community services or human services background
• Ability to work across metropolitan, regional and remote locations
• Strong communication and relationship building skills
• Good judgment and problem-solving abilities
• Willingness to travel and adapt to different environments

Responsibilities

• Deliver tenancy, property and client service functions across Housing Service roles
• Support sustainable tenancy outcomes with person-centred service delivery
• Assist tenants to access housing assistance and support services
• Coordinate property inspections and maintenance activities
• Support regions with workforce shortages or operational disruption
• Collaborate with regional teams, contractors and community partners
• Contribute to service continuity and consistent housing delivery across WA

Job description

Come join the team at the new Department of Housing and Works. The Department of Housing and Works delivers and maintains essential social housing and critical infrastructure across Western Australia—including schools, hospitals and police facilities. We manage tenancy services, support housing provision in remote Aboriginal communities, and oversee government employee accommodation. Through office accommodation solutions, State Fleet management, procurement, planning and asset policy, we empower other government agencies to deliver their best. We actively encourage applications from Aboriginal and Torres Strait Islander people, people with disability, youth, people of diverse sexualities and genders, and culturally and linguistically diverse people. We are committed to ensuring our hiring processes are inclusive. If you are an Aboriginal and Torres Strait Islander person, a young person or a person with a disability seeking support with your application, please reach out to Jobs and Skills WA by calling 13 64 64. If you are a person living with disability and require adjustments or accommodations during the recruitment process, please contact Lauren Ryan-Milton on [phone] or via email at [e-mail]. You can also reach us through the National Relay Service.

When you join us, you can enjoy a variety of benefits, including:

• flexible work options, including working from home up to 2 days per week
• professional development, training, and on-the-job learning to advance your career
• generous leave entitlements, which include 4 weeks annual leave, 3 public service holidays each year, accrued long service leave every 7 years and an option to purchase additional leave each year. Access to cultural leave for Aboriginal and Torres Strait Islander people
• modern workspaces, where you choose your workspace that assists you to do your best work
• access to activity-based work hubs in the CBD, Fremantle and Joondalup for ad hoc flexible work
• corporate discounts with selected health insurance providers and access to wellness programs
• Opportunity to contribute to diversity, inclusion, and cultural initiatives across the department, including networks and working groups that promote equity and belonging

About The Role

The Statewide Response Team provides flexible frontline housing services and operational support across Western Australia. As a Statewide Senior Response Officer, you will be deployed to a variety of locations and work environments, supporting regions to maintain service continuity and deliver positive housing outcomes. No two deployments are the same. You may be supporting tenancy management, asset management, customer service, disruptive behaviour case management, inspections, allocations, maintenance coordination, or operational priorities depending on the needs of the region.

You will:

• Deliver tenancy, property and client service functions across a range of Housing Service roles.
• Support sustainable tenancy outcomes through person-centred and culturally responsive practice.
• Assist tenants and households to access housing assistance and support services.
• Undertake property inspections, maintenance coordination, and asset management activities.
• Support regions experiencing workforce shortages, increased demand, or operational disruption.
• Work collaboratively with regional teams, contractors, support agencies and community partners.
• Manage competing priorities in dynamic and changing environments.
• Contribute to service continuity and consistent housing service delivery across Western Australia.
• Participate in ongoing learning, capability development and continuous improvements initiatives.

The position is based in the Perth metropolitan area and required regular travel throughout Western Australia, including regional and remote communities.

About the team

Housing Services Strategic Innovation leads a range of initiatives focused on improving service delivery, workforce capability and housing outcomes across Western Australia. The team is responsible for the development, implementation and evaluation of strategic reforms, pilot programs and business improvement initiatives, including the Statewide Response Team (SWRT) pilot and Tenancy Support Pilot (TSP). Through collaboration, innovation and evidence-based practice, Strategic Innovation supports Housing Services to meet current and future challenges.

About You

We are looking for adaptable and resilient people who enjoy variety, thrive in different environments and are committed to delivering positive outcomes for communities.

You will bring:

• Experience in tenancy management, property management, customer service, community services, human services or a related field.
• Strong communication and relationship building skills.
• Sound judgement and problem-solving skills.
• The ability to work independently and adapt quickly to changing priorities.
• Experience in managing competing demands and delivering quality outcomes.
• A commitment to culturally response and person-centred service delivery.
• A willingness to travel and work across metropolitan, regional and remote locations.
• A positive and collaborative approach to working with colleagues and stakeholders.

Applicants are required to be flexible and able to undertake travel, including overnight stays, as operation al requirements arise.

Further Job-Related Information

Please contact Lauren Ryan-Milton on [phone] for further information about the position (not to be contacted for Applicant Information Packs or assistance with lodging your application). To assist you in preparing your application, please refer to the Applicant Information Pack, Job Description Form, and Leadership Behaviours. Additionally, the WA Jobs and Workforce Hub provides information on working in Western Australia. This includes guidance on applying for government sector jobs, industry insights, application tips, relocation resources, training opportunities, and apprenticeships. If you are unable to view or download these documents, please contact us by calling [phone] (select option 1) or email [e-mail] , quoting the Pool reference number VCID034836 for support. Currently there are six (6) full-time, fixed-term appointments for a period of up to 24 months available for immediate filling, with the possibility of extension(s). Other suitable applicants will be placed in a recruitment pool. This pool will run for a period of Twenty-Four (24) months and may be used to fill other similar vacancies with the possibility of further extension(s) and/or permanency. Please note that being placed in the pool does not guarantee your placement in a position.