Response Officer

Department of Housing and Works; Western Australia; Hybrid; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Flexible work options (up to 2 days/wk

Professional development

Generous leave

Modern workspaces

Activity-based work hubs

Staff discounts

Job summary

The Department of Housing and Works in Western Australia is seeking a Statewide Response Officer to deliver tenancy, property and client services across housing roles. The position is based in the Perth metropolitan area with regular travel across WA, including regional and remote communities.

You will work with tenants, applicants and communities to sustain tenancy outcomes, assist access to housing, conduct property inspections and coordinate maintenance while collaborating with regional teams

Qualifications

• Experience in tenancy management, property management or related fields.
• Strong communication and relationship-building skills.
• Ability to work independently and adapt to changing priorities.
• Willingness to travel across metropolitan, regional and remote locations.

Responsibilities

• Deliver tenancy, property and client services across housing roles.
• Support sustainable tenancy outcomes through person-centred practice.
• Assist tenants to access housing assistance and support services.
• Undertake property inspections and coordinate maintenance.
• Collaborate with regional teams, contractors and partner organisations.
• Manage competing priorities in dynamic environments.

Skills

Tenancy management

Property management

Customer service

Communication

Team collaboration

Job description

Come join the team at the new Department of Housing and Works. The Department of Housing and Works delivers and maintains essential social housing and critical infrastructure across Western Australia—including schools, hospitals and police facilities. We manage tenancy services, support housing provision in remote Aboriginal communities, and oversee government employee accommodation. Through office accommodation solutions, State Fleet management, procurement, planning and asset policy, we empower other government agencies to deliver their best. We actively encourage applications from Aboriginal and Torres Strait Islander people, people with disability, youth, people of diverse sexualities and genders, and culturally and linguistically diverse people. We are committed to ensuring our hiring processes are inclusive. If you are an Aboriginal and Torres Strait Islander person, a young person or a person with a disability seeking support with your application, please reach out to Jobs and Skills WA by calling 13 64 64.

If you are a person living with disability and require adjustments or accommodations during the recruitment process, please contact Lauren Ryan-Milton on [phone] or via email at [e-mail].

You can also reach us through the National Relay Service.

Benefits

• flexible work options, including working from home up to 2 days per week
• professional development, training, and on-the-job learning to advance your career
• generous leave entitlements, which include 4 weeks annual leave, 3 public service holidays each year, accrued long service leave every 7 years and an option to purchase additional leave each year. Access to cultural leave for Aboriginal and Torres Strait Islander people
• modern workspaces, where you choose your workspace that assists you to do your best work
• access to activity-based work hubs in the CBD, Fremantle and Joondalup for ad hoc flexible work
• corporate discounts with selected health insurance providers and access to wellness programs
• Opportunity to contribute to diversity, inclusion, and cultural initiatives across the department, including networks and working groups that promote equity and belonging

About The Role

The Statewide Response Team provides flexible frontline housing services and operational support across Western Australia. As a Statewide Response Officer, you will be deployed to a variety of locations and work environments, supporting regions to maintain service continuity and deliver positive housing outcomes. Working across a broad range of housing service functions, you will support tenants, applicants and communities while helping regions maintain service delivery. No two deployments are the same, providing unique opportunities to develop your skills and broaden your experience and build a diverse understanding of Housing Services across the state. The position is based in the Perth Metropolitan area and required regular travel throughout Western Australia, including regional and remote communities.

You will:

• Deliver tenancy, property and client service functions across a range of Housing Service roles.
• Support sustainable tenancy outcomes through person-centred and culturally responsive practice.
• Assist tenants and households to access housing assistance and support services.
• Undertake property inspections, maintenance coordination and asset management activities.
• Support regions experiencing workforce shortages, increased demand or operations disruption.
• Work collaboratively with regional teams, contractors, support agencies and community partners.
• Manage competing priorities in dynamic and changing environments.
• Contribute to service continuity and consistent housing service delivery across Western Australia.
• Participate in ongoing learning, capability development and continuous improvement initiatives.

About the team

Housing Services Strategic Innovation leads a range of initiatives focused on improving service delivery, workforce capability and housing outcomes across Western Australia. The team is responsible for the development, implementation and evaluation of strategic reforms, pilot programs and business improvement initiatives, including theStatewide Response Team (SWRT) pilot and Tenancy Support Pilot (TSP). Through collaboration, innovation and evidence-based practice, Strategic Innovation supports Housing Services to meet current and future challenges.

About You

We are looking for adaptable and resilient people who enjoy variety, thrive in different environments and are committed to delivering positive outcomes for communities.

You will bring:

• Experience in tenancy management, property management, customer service, community services, human services or a related field.
• Strong communication and relationship building skills.
• Sound judgement and problem-solving skills.
• The ability to work independently and adapt quickly to changing priorities.
• Experience in managing competing demands and delivering quality outcomes.
• A commitment to culturally response and person-centred service delivery.
• A willingness to travel and work across metropolitan, regional and remote locations.
• A positive and collaborative approach to working with colleagues and stakeholders.

Applicants are required to be flexible and able to undertake travel, including overnight stays, as operational requirements arise.

Currently there is one (1) full-time, fixed-term appointment for a period of up to 24 months available for filling, with the possibility of extension(s). Other suitable applicants will be placed in a recruitment pool. This pool will run for a period of Twenty-Four (24) months and may be used to fill other similar vacancies with the possibility of further extension(s) and/or permanency. Please note that being placed in the pool does not guarantee your placement in a position.