Statewide Care Operations Manager

SULLIVAN Consulting; Adelaide; On-site; AUD 130,000 - 180,000; Full time

Benefits offered by this job

Job summary

KompleteCare Community and Home Care Services seeks a State Care Manager to provide state-wide operational leadership across multiple sites, ensuring quality and regulatory compliance. Reporting to the COO, you will drive workforce capability, governance, risk management and continuous improvement while building strong relationships with clients, staff and stakeholders.

The role requires extensive senior leadership experience within complex, service-driven environments, with travel between sites

Qualifications

• Extensive senior leadership or operational management experience in a complex, service-driven environment.
• Strong governance, risk and continuous improvement capabilities.
• Experience with NDIS or comparable regulatory frameworks is highly regarded.

Responsibilities

• Provide strategic operational leadership across multiple teams and locations.
• Drive performance, service quality and continuous improvement across operations.
• Lead workforce planning, recruitment, onboarding and capability development.
• Ensure governance, risk management and regulatory compliance.
• Oversee incident management, documentation, complaints and service outcomes.

Skills

Senior leadership

Operational management

NDIS knowledge

Aged care experience

Education

Leadership qualifications

Job description

KompleteCare Community and Home Care Services seeks a State Care Manager to provide state-wide operational leadership across multiple sites, ensuring quality and regulatory compliance. Reporting to the COO, you will drive workforce capability, governance, risk management and continuous improvement while building strong relationships with clients, staff and stakeholders.

The role requires extensive senior leadership experience within complex, service-driven environments, with travel between sites