State Care Manager

SULLIVAN Consulting Pty Ltd; Adelaide; On-site; AUD 150,000 - 190,000; Full time

Job summary

KompleteCare Community and Home Care Services in South Australia seeks a State Care Manager to lead statewide operations, overseeing multiple teams and locations to drive service quality, workforce capability, compliance and performance.

Reporting to the Chief Operating Officer, you will shape governance, risk management and strategic priorities, while building strong relationships with clients, staff and key stakeholders; travel between sites is expected.

Qualifications

• Senior leadership or operational management experience in a complex, regulated, multi-site organisation.
• Strong commercial acumen with workforce planning, governance, risk and continuous improvement capabilities.
• Proven knowledge of NDIS, Aged Care, ISO 9001 or equivalent regulatory frameworks; current driver's licence and willingness to travel.

Responsibilities

• Provide strategic operational leadership across multiple teams and locations.
• Drive performance, service quality and continuous improvement across operations.
• Lead workforce planning, recruitment, onboarding and capability development.
• Ensure governance, risk management and regulatory compliance.
• Oversee incident management, complaints and service outcomes.
• Build strong relationships with clients, employees and stakeholders.
• Coach and develop managers to strengthen performance and accountability.
• Partner with executives to deliver strategic organisational priorities.

Skills

Strategic leadership

Operational management

Governance & risk

Stakeholder engagement

NDIS knowledge

Regulatory compliance

Education

Management qualification

Job description

KompleteCare Community and Home Care Services is a South Australian family-owned provider delivering personalised community and home care services across the disability and aged care sectors. Founded in 2014, KompleteCare has grown across South Australia and into Western Australia whilst remaining grounded in its commitment to quality care, strong community connections and compassionate support. An exciting opportunity has emerged for a dedicated State Care Manager to join their rapidly expanding team.

Role Overview

Reporting directly to the Chief Operating Officer, the State Care Manager provides state-wide operational leadership, overseeing multiple teams and locations whilst driving service quality, workforce capability, compliance, client experience and operational performance across all KompleteCare locations.

Key responsibilities include :-

• Providing strategic operational leadership across multiple teams and locations;
• Driving performance, service quality and continuous improvement across operations;
• Leading workforce planning, recruitment, onboarding and capability development;
• Ensuring consistent governance, risk management and regulatory compliance
• Overseeing incident management, documentation, complaints and service outcomes;
• Building strong relationships with clients, employees and key stakeholder;
• Coaching and developing managers to strengthen performance and accountability;
• Partnering with executives to deliver strategic organisational priorities.

Skills, Knowledge, and Experience

The successful candidate will bring extensive senior leadership or operational management experience within a complex, service-driven, regulated or multi-site organisation. Strong commercial acumen, workforce planning, governance, risk and continuous improvement capabilities are essential, supported by excellent stakeholder engagement skills. Relevant management or leadership qualifications, or equivalent experience. Proven experience with NDIS, Aged Care, ISO 9001 or comparable regulatory frameworks will be highly regarded, together with current driver's licence and willingness to travel between sites.