Senior Customer Success Manager - Strategic Accounts

tenableinc; Australia; In loco; AUD 120.000 - 160.000; Tempo pieno

Descrizione del lavoro

Tenable is seeking a Customer Success Manager to drive retention, expansion, and satisfaction across strategic accounts in Australia. You will leverage Tenable’s product suite to tailor adoption strategies, collaborate with cross-functional teams, and mentor junior team members.

You will own renewals and expansions using MEDDPICC, monitor adoption metrics, and advocate for customers in roadmap discussions, ensuring outcomes align with business priorities.

Competenze

• 8+ years in customer-facing roles, including 5+ years in account management.
• Proven expertise in managing high-value SaaS or subscription accounts.
• Strong relationship management with senior stakeholders.

Mansioni

• Lead onboarding for high-value/complex accounts, ensuring a solid foundation.
• Build strategic relationships with senior stakeholders to align goals.
• Own renewal and expansion strategies using MEDDPICC framework.
• Monitor adoption and health metrics to mitigate risks and drive value.
• Collaborate with Marketing, Sales, PS, Engineering, Finance, Training, Support.
• Mentor Associate and Customer Success Managers; share best practices.

Conoscenze

Account management

SaaS sales

Customer retention

Stakeholder mgmt

Communication

Formazione

BA/BS degree

Strumenti

Salesforce

Google Workspace

Descrizione del lavoro

Tenable is seeking a Customer Success Manager to drive retention, expansion, and satisfaction across strategic accounts in Australia. You will leverage Tenable’s product suite to tailor adoption strategies, collaborate with cross-functional teams, and mentor junior team members.

You will own renewals and expansions using MEDDPICC, monitor adoption metrics, and advocate for customers in roadmap discussions, ensuring outcomes align with business priorities.