Sponsorship Operations Lead: Fulfilment & Impact Excellence

World Vision International; Victoria; On-site; AUD 110,000 - 150,000; Full time

Job summary

World Vision Australia is seeking an experienced Sponsorship Operations & Fulfilment Lead to strengthen our Child Sponsorship fulfilment model and deliver reliable, scalable and high-quality supporter experiences. This role combines strategy, governance and continuous improvement to ensure every sponsorship journey is delivered with integrity, accuracy and care.

Reporting to the Director, Sponsorship Giving Growth, you will govern Registered Child inventory, oversee service standards, resolve

Qualifications

• Significant experience in sponsorship, fulfilment, service operations, inventory management or a similarly complex operating environment.
• Strong capability in governance, forecasting, process design, controls, data quality and operational risk.
• A track record of diagnosing systemic issues and leading large-scale operational improvement and change.

Responsibilities

• Own and improve the end-to-end operating model, standards, controls, service levels and performance; monitor delivery and resolve complex exceptions and systemic issues.
• Lead planning, forecasting, allocation and risk management for Registered Child inventory; align supply with supporter demand and acquisition needs.
• Drive continuous improvement using data and root-cause analysis to develop evidence-based business cases and lead initiatives.
• Coordinate dependencies and provide operational expertise across fundraising, Supporter Care, Programs, Technology, Data, Privacy, Safeguarding, service providers, World Vision International and Field Offices.

Skills

Sponsorship operations

Fulfilment

Governance

Forecasting

Data quality

Stakeholder management

Process design

Education

Tertiary qualifications or professional accreditation

Job description

World Vision Australia is seeking an experienced Sponsorship Operations & Fulfilment Lead to strengthen our Child Sponsorship fulfilment model and deliver reliable, scalable and high-quality supporter experiences. This role combines strategy, governance and continuous improvement to ensure every sponsorship journey is delivered with integrity, accuracy and care.

Reporting to the Director, Sponsorship Giving Growth, you will govern Registered Child inventory, oversee service standards, resolve