Sponsorship & Operations Fulfilment Lead

World Vision; Melbourne; On-site; AUD 150,000 - 190,000; Full time

Job summary

World Vision Australia is seeking an experienced Sponsorship Operations & Fulfilment Lead to strengthen our Child Sponsorship fulfilment model and deliver reliable, scalable supporter experiences. This operational leadership role combines strategy, governance and continuous improvement to ensure every sponsorship journey is delivered with integrity, accuracy and care.

Reporting to the Director, Sponsorship Giving Growth, you will govern Registered Child inventory, oversee service standards and

Qualifications

• Significant experience in sponsorship, fulfilment, service operations or a similar environment.
• Strong capability in governance, forecasting, process design, controls and data quality.
• Track record of diagnosing systemic issues and leading large-scale improvements.
• Analytical and planning skills with the ability to turn data into decisions.
• Influence across diverse stakeholders and supplier/service-performance management.
• Tertiary qualifications or professional accreditation desirable.

Responsibilities

• Lead end-to-end operating model, standards, controls, service levels and performance; monitor delivery and resolve complex issues.
• Govern Registered Child inventory; plan, forecast, allocate and manage risk; align supply with demand.
• Drive continuous improvement using data and root-cause analysis for initiatives.
• Coordinate dependencies and provide operational expertise across multiple functions and partners.

Skills

Sponsorship fulfilment

Governance

Data analysis

Stakeholder management

Planning & prioritisation

Strategic leadership

Education

Tertiary qualifications

Job description

Sponsorship & Operations Fulfilment Lead

Sponsorship Operations & Fulfilment Lead

Shape the future of Child Sponsorship at World Vision Australia!

World Vision Australia is seeking an experienced Sponsorship Operations & Fulfilment Lead to strengthen our Child Sponsorship fulfilment model and deliver reliable, scalable and high-quality supporter experiences. This operational leadership role combines strategy, governance and continuous improvement to ensure every sponsorship journey is delivered with integrity, accuracy and care.

The Opportunity

Reporting to the Director, Sponsorship Giving Growth, you will be the operational authority for Child Sponsorship fulfilment. You will govern Registered Child inventory, oversee service standards and performance, resolve systemic issues, and partner across Australia and the World Vision Partnership to support acquisition, retention and meaningful supporter experiences. You will provide day-to-day direction, prioritisation and technical leadership to the CSPON Fulfilment & Registered Child Coordinator and contributes leadership across the Sponsorship Giving Growth team.

Key Responsibilities

• Lead operations and fulfilment: Own and improve the end-to-end operating model, standards, controls, service levels and performance; monitor delivery and resolve complex exceptions and systemic issues.
• Govern Registered Child inventory: Lead planning, forecasting, allocation and risk management; align supply with supporter demand and acquisition needs; and maintain data, image and reconciliation quality.
• Drive continuous improvement: Use data and root-cause analysis to identify opportunities, develop evidence-based business cases, and lead approved initiatives through implementation and benefits realisation.
• Partner across the organisation: Coordinate dependencies and provide operational expertise across fundraising, Supporter Care, Programs, Technology, Data, Privacy, Safeguarding, service providers, World Vision International and Field Offices.

About You

You are a strategic, hands-on operational leader who can solve complex problems, influence diverse stakeholders and build systems that deliver consistently high-quality outcomes. You bring:

• Significant experience in sponsorship, fulfilment, service operations, inventory management or a similarly complex operating environment.
• Strong capability in governance, forecasting, process design, controls, data quality and operational risk.
• A track record of diagnosing systemic issues and leading large-scale operational improvement and change.
• Strong analytical, planning and prioritisation skills, with the ability to turn data into decisions.
• Demonstrated influence across diverse stakeholders, plus commercial acumen in supplier and service-performance management.
• Relevant tertiary qualifications or professional accreditation are desirable.

The Selection Process

For your information, the interviews will start immediately, and the role may be filled before the closing date.

We embrace diversity, employing people from a variety of cultural and religious backgrounds. We take our Safeguarding responsibilities seriously and we are committed to providing an environment that is safe for children. Our stringent recruitment procedures make sure the safest and most suitable people work with the children in our programs. All successful candidates will undergo all required pre-employment checks which is inclusive of a criminal record check.

We provide our staff and volunteers with ongoing supervision, support, and training in their work with vulnerable children and their families. World Vision Australia participates in the Inter-Agency Scheme for the Disclosure of Safeguarding-related Misconduct in Recruitment Process within the Humanitarian and Development Sector.

Who we are

World Vision is a Christian organisation that empowers everyday Australians to create meaningful change for children through relief, development and advocacy work. For more information on World Vision and the work we do, please visit our website: https://www.worldvision.com.au/about-us