Senior Director - Data, Technology & Insights

World Vision International; Melbourne; On-site; AUD 250,000 - 350,000; Full time

Job summary

World Vision Australia seeks a strategic Senior Director to lead the data, technology and insights functions that power fundraising growth and supporter engagement. You will shape the fundraising tech ecosystem, analytics and digital experiences, ensuring supporter needs are at the centre of every decision.

Reporting to the Chief of Fundraising, you will build a high-performing team, set the product roadmap for CRM, marketing automation and analytics, and drive evidence-based approaches to

Qualifications

• Strategic leadership in fundraising environment
• Experience leveraging data, analytics and insights to drive fundraising outcomes
• Expertise with CRM, marketing automation and data platforms
• Postgraduate qualifications are highly regarded

Responsibilities

• Translate fundraising strategy into a portfolio of technology, digital, data and insight initiatives.
• Lead fundraising platforms, digital communications, automation and analytics functions to deliver high-quality services.
• Drive development of digital giving products, supporter experiences and fundraising technology solutions.
• Establish and maintain fundraising measures, reporting frameworks and performance scorecards.
• Partner with fundraising leaders to transform audience strategies and campaign requirements into scalable digital solutions.
• Lead data activation and predictive analytics to support evidence-based decision making.
• Maintain a trusted fundraising data model aligned with governance standards.
• Act as the senior business owner for key fundraising technology platforms and products.
• Drive prioritisation across product development, communications, automation, reporting, research and analytics.
• Build and lead a high-performing team focused on innovation and measurable impact.

Skills

Leadership

Stakeholder engagement

CRM platforms

Marketing automation

Data activation

Analytics

Personalisation

Experimentation

Responsible AI

Education

Relevant tertiary qualifications in data/analytics/digital/IT/marketing

Job description

Senior Director, Data, Technology & Insights

An exceptional opportunity exists to lead the data, technology and insight capabilities that power fundraising growth and supporter engagement at World Vision Australia.

Reporting to the Chief of Fundraising, the Senior Director, Data, Technology & Insights is responsible for leading our fundraising technology ecosystem, digital communications, marketing automation, data activation, analytics and insights functions. This role plays a critical part in helping World Vision better understand and engage supporters, optimise fundraising performance, and grow long-term support for children and communities worldwide.

As a key member of the Fundraising Leadership Team, you will shape the future of fundraising through innovative use of technology, data and digital experiences, ensuring supporter needs are at the centre of every decision.

Key Responsibilities

• Translate fundraising strategy and audience priorities into a clear portfolio of technology, digital, data and insight initiatives.
• Lead fundraising platforms, digital communications, automation and analytics functions to deliver high-quality, efficient and impactful services.
• Drive the development and optimisation of digital giving products, supporter experiences and fundraising technology solutions.
• Establish and maintain consistent fundraising measures, reporting frameworks and performance scorecards.
• Partner with fundraising leaders to transform audience strategies, supporter journeys and campaign requirements into scalable digital solutions.
• Lead data activation, analytics and predictive modelling capabilities to support evidence-based decision making and improved supporter outcomes.
• Maintain a trusted fundraising data model aligned with organisational governance standards.
• Act as the senior business owner for key fundraising technology platforms and products, overseeing prioritisation, adoption, value realisation and continuous improvement.
• Drive a transparent and effective prioritisation process across product development, communications, automation, reporting, research and analytics activities.
• Build and lead a high-performing team focused on innovation, collaboration and measurable impact.

About You

We're seeking a strategic and commercially minded leader with significant experience in fundraising, data, technology, digital products, marketing automation, insights or analytics.

To Be Successful, You Will Bring

• Demonstrated leadership experience within a complex fundraising environment.
• Strong understanding of fundraising programmes, supporter journeys, acquisition and retention strategies, campaign performance and supporter lifetime value.
• Proven success leveraging digital products, data, analytics and insights to drive measurable fundraising outcomes.
• Experience leading product strategy, prioritisation, roadmap development and end-to-end delivery.
• Expertise across several of the following areas: CRM platforms, fundraising technology, digital communications, marketing automation, data activation, analytics, personalisation, experimentation, supporter insights or responsible AI.
• Exceptional stakeholder engagement and influencing skills, with the ability to partner effectively across business and technology teams.
• Relevant tertiary qualifications in data, analytics, digital, information systems, product management, marketing, business or a related discipline. Postgraduate qualifications are highly regarded.

Working for World Vision means you are making the world better

It’s not every day that a job comes along that lets you change the world. Working for World Vision means looking forward to turning up at work because you know you’re about to do something meaningful. It means working with 35,000 staff and 3.3 million supporters in 100 countries who will stop at nothing to help children live better lives. Join a team that is bold and courageous, and where job satisfaction goes beyond financial reward.

The Selection Process

For your information, the interviews will start immediately, and the role may be filled before the closing date.

We embrace diversity, employing people from a variety of cultural and religious backgrounds. We take our Safeguarding responsibilities seriously and we are committed to providing an environment that is safe for children. Our stringent recruitment procedures make sure the safest and most suitable people work with the children in our programs. All successful candidates will undergo all required pre-employment checks which is inclusive of a criminal record check.

We provide our staff and volunteers with ongoing supervision, support, and training in their work with vulnerable children and their families. World Vision Australia participates in the Inter-Agency Scheme for the Disclosure of Safeguarding-related Misconduct in Recruitment Process within the Humanitarian and Development Sector.

Who We Are

World Vision is a Christian organisation that empowers everyday Australians to create meaningful change for children through relief, development and advocacy work. For more information on World Vision and the work we do, please