Senior Director - Data, Technology & Insights

World Vision International; Victoria; On-site; AUD 220,000 - 320,000; Full time

Job summary

World Vision Australia seeks a Senior Director, Data, Technology & Insights to lead our fundraising technology, data and insights portfolio. You will drive analytics, predictive modelling and supporter experiences, partnering with fundraising leadership to optimise performance and engagement.

You will shape technology strategy, governance and data models to enable evidence-based decisions and scalable digital solutions for supporters worldwide.

Qualifications

• Demonstrated leadership within a complex fundraising environment.
• Strong understanding of fundraising programmes, supporter journeys and lifecycle value.
• Proven success using data analytics, insights and digital products to drive fundraising.
• Experience leading product strategy, roadmaps and end-to-end delivery.
• CRM platforms, fundraising tech, digital comms, marketing automation and data activation.
• Excellent stakeholder engagement and cross-functional collaboration.

Responsibilities

• Translate fundraising strategy and audience priorities into technology, digital, data and insights initiatives.
• Lead fundraising platforms, digital communications, automation and analytics to deliver impactful services.
• Drive development and optimisation of digital giving products and supporter experiences.
• Establish and maintain fundraising metrics, reporting frameworks and scorecards.
• Partner with fundraising leaders to digitise audience strategies and campaign requirements.
• Lead data activation, analytics and predictive modelling for evidence-based decisions.
• Oversee prioritisation, adoption and value realisation of fundraising tech platforms.
• Build and lead a high-performing team focused on innovation and measurable impact.

Job description

Senior Director, Data, Technology & Insights

An exceptional opportunity exists to lead the data, technology and insight capabilities that power fundraising growth and supporter engagement at World Vision Australia.

Reporting to the Chief of Fundraising, the Senior Director, Data, Technology & Insights is responsible for leading our fundraising technology ecosystem, digital communications, marketing automation, data activation, analytics and insights functions. This role plays a critical part in helping World Vision better understand and engage supporters, optimise fundraising performance, and grow long-term support for children and communities worldwide.

As a key member of the Fundraising Leadership Team, you will shape the future of fundraising through innovative use of technology, data and digital experiences, ensuring supporter needs are at the centre of every decision.

Key Responsibilities

You will:

• Translate fundraising strategy and audience priorities into a clear portfolio of technology, digital, data and insight initiatives.
• Lead fundraising platforms, digital communications, automation and analytics functions to deliver high-quality, efficient and impactful services.
• Drive the development and optimisation of digital giving products, supporter experiences and fundraising technology solutions.
• Establish and maintain consistent fundraising measures, reporting frameworks and performance scorecards.
• Partner with fundraising leaders to transform audience strategies, supporter journeys and campaign requirements into scalable digital solutions.
• Lead data activation, analytics and predictive modelling capabilities to support evidence-based decision making and improved supporter outcomes.
• Maintain a trusted fundraising data model aligned with organisational governance standards.
• Act as the senior business owner for key fundraising technology platforms and products, overseeing prioritisation, adoption, value realisation and continuous improvement.
• Drive a transparent and effective prioritisation process across product development, communications, automation, reporting, research and analytics activities.
• Build and lead a high-performing team focused on innovation, collaboration and measurable impact.

About You

We're seeking a strategic and commercially minded leader with significant experience in fundraising, data, technology, digital products, marketing automation, insights or analytics.

To be successful, you will bring:

• Demonstrated leadership experience within a complex fundraising environment.
• Strong understanding of fundraising programmes, supporter journeys, acquisition and retention strategies, campaign performance and supporter lifetime value.
• Proven success leveraging digital products, data, analytics and insights to drive measurable fundraising outcomes.
• Experience leading product strategy, prioritisation, roadmap development and end-to-end delivery.
• Expertise across several of the following areas: CRM platforms, fundraising technology, digital communications, marketing automation, data activation, analytics, personalisation, experimentation, supporter insights or responsible AI.
• Exceptional stakeholder engagement and influencing skills, with the ability to partner effectively across business and technology teams.
• Relevant tertiary qualifications in data, analytics, digital, information systems, product management, marketing, business or a related discipline. Postgraduate qualifications are highly regarded.

Working for World Vision means you are making the world better

It’snot every day that a job comes along that lets you change the world.WorkingforWorld Vision means lookingforward to turning up at work because you knowyou’reabout to dosomethingmeaningful.It means working with35,000 staff and3.3 million supporters in 100 countries whowillstop at nothing tohelp children live better lives.Joina teamthat is bold and courageous,andwherejob satisfaction goes beyondfinancial reward.

The Selection Process

For your information, the interviews will start immediately, and the role may be filled before the closing date.

We embrace diversity, employing people from a variety of cultural and religious backgrounds. We take our Safeguarding responsibilities seriously and we are committed to providing an environment that is safe forchildren.Our stringent recruitment procedures make sure the safest and most suitable people work with the children in our programs. All successful candidates will undergo all required pre-employment checks which is inclusive of a criminal record check.

We provide our staff and volunteers with ongoing supervision, support, and training in their work with vulnerable children and their families. World Vision Australia participates in the Inter-Agency Scheme for the Disclosure of Safeguarding-related Misconduct in Recruitment Process within the Humanitarian and Development Sector.

Who we are

World Vision is a Christian organisation that empowers everyday Australians to create meaningful change for children through relief,developmentand advocacy work. For more information on World Vision and the work we do, please visit our website: https://www.worldvision.com.au/about-us