Specialist Family Violence Case Manager (SR0138)

Good Shepherd; Melbourne; On-site; AUD 97,000 - 118,000; Full time

Benefits offered by this job

Salary packaging up to $15,900 tax‑fee

Gifted leave at Christmas and Easter (

Leave purchase options

Employee Assistance Program

Portable long service leave

Job summary

Good Shepherd Australia New Zealand is seeking a Specialist Family Violence Case Manager to support women and young people experiencing family violence. This is a permanent full-time role based in Melbourne, offering trauma-informed, client-centered case management in a multidisciplinary setting.

You will assess risk, develop safety plans, coordinate referrals and advocate for access to services while prioritising inclusive, culturally safe practice for diverse communities.

Qualifications

• Experience supporting women and young people affected by family violence, including high-risk situations.
• Strong knowledge of family violence risk assessment and safety planning.
• Trauma-informed, strengths-based, person-centred practice.

Responsibilities

• Deliver specialist, trauma-informed family violence support to women and young people in crisis.
• Assess risk and safety needs; develop responsive safety and support plans.
• Provide intensive case management to support safety, recovery, stability and independence.
• Coordinate referrals and collaborate with internal and external services for holistic support.
• Advocate for clients to access services and resources to achieve positive outcomes.

Skills

Trauma-informed practice

Risk assessment

Client engagement

Collaboration

Education

Tertiary qualification in social work or related field

Job description

Specialist Family Violence Case Manager (SR0138)

Specialist Family Violence Case Manager (SR0138)

Make a meaningful difference by supporting women and young people impacted by family violence to achieve safety, stability and recovery.

About the Role

Permanent

Hours

Full time / 1.0 FTE

Location

2% above SCHADS 5.1 / $107,689.23 + Super

Why you’ll love this role

• Support women and young people experiencing family violence through crisis and recovery.
• Join a collaborative, multidisciplinary team with opportunities to grow your practice.
• Make a lasting impact by supporting safety, stability and positive pathways forward.

What you’ll be doing

• Deliver specialist, trauma-informed family violence support to women and young people experiencing crisis.
• Assess risk and safety needs and develop responsive safety and support plans with clients.
• Provide intensive case management that supports safety, recovery, stability and greater independence.
• Coordinate referrals and collaborate with internal and external services to provide holistic, client-centred support.
• Advocate for clients to access the services, resources and supports they need to achieve positive outcomes.

What you’ll bring

• Relevant tertiary qualification in social work, psychology, community services or a related discipline.
• Demonstrated experience supporting women and young people impacted by family violence, including complex or high-risk situations.
• Strong knowledge of family violence risk assessment, safety planning, trauma-informed practice and case management.
• Strong communication and relationship-building skills, with the ability to collaborate effectively with services and stakeholders.
• Commitment to inclusive, culturally safe, strengths-based and person-centred practice.

Ideally, you’ll also have

• Experience working within specialist family violence, refuge, crisis accommodation or related community services.
• Flexibility to work responsively within a refuge and accommodation environment and meet the practical requirements of the role.

Why work with us?

• Salary packaging - up to $15,900 in tax-free pay per year, plus entertainment up to $2,650
• 4 days gifted leave at Christmas and Easter (pro rata)
• Additional leave through purchase leave pathways
• Employee Assistance Program, a free and confidential counselling service
• Eligible for participation in the portable long service leave program

About Good Shepherd

At Good Shepherd, we work towards a more equitable future where women, girls and families can thrive. Through services that support financial wellbeing, family safety, education and community connection, we help people build secure, fulfilling lives. Alongside our direct services, we advocate for lasting social change and address the underlying causes of disadvantage. We celebrate diversity and are committed to creating an inclusive workplace where everyone feels safe, respected and able to belong.

Good Shepherd Australia New Zealand (GSANZ) respects the dignity of all people, draws strength from, and celebrates the diversity of our community. At GSANZ, we strive for an inclusive culture where all identities feel safe and that they belong. We welcome and actively seek applications from Aboriginal and Torres Strait Islander people, people of all sexual orientations and gender expressions and identities, people with disability, and culturally and racially marginalised people. Each person’s individual decision regarding disclosure will be fully respected.

APPLICATIONS CLOSE: WEDNESDAY, 18 NOVEMBER 2026

Good Shepherd Australia New Zealand is a Child Safe employer. Employment is subject to satisfactory referee checks, a current employment Working with Children Check, National Criminal History check and proof of the right to work in Australia.

Personal data held by Good Shepherd Australia New Zealand relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

We recognise that applicants may hesitate to disclose their need for adjustments during recruitment due to concerns about discrimination. To address this, Good Shepherd asks all candidates about any required accommodations, with the intention of minimising any sense of exclusion or discomfort associated with requesting adjustments.

Good Shepherd believes in genuine inclusive practice and employment and will therefore offer job customisation to meet the varying needs of diverse candidates.