Youth Homelessness Case Manager (SR0080)

Good Shepherd; Melbourne; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Salary packaging

Gifted leave

Purchase leave

Employee Assistance Program

Long service leave

Job summary

Good Shepherd is seeking a Youth Homelessness Case Manager to provide tailored case management, advocacy and housing support for young people at risk of homelessness. The role focuses on stability, wellbeing and pathways forward within the Brimbank/Melton region.

The successful candidate will work collaboratively with community networks, deliver person-centred services, and contribute to impactful outcomes for young people and families.

Qualifications

• Tertiary qualification in Youth Work, Social Work or a related discipline.
• Experience supporting young people experiencing homelessness or at risk of homelessness.
• Strong understanding of the homelessness service system and related barriers.
• Excellent communication and relationship-building skills for referral networks.
• Commitment to inclusive, culturally safe and person-centred practice.

Responsibilities

• Deliver person-centred case management to support stability and wellbeing.
• Assess needs and develop tailored support plans aligned with goals and circumstances.
• Connect families with housing, community services and other supports.
• Advocate to overcome barriers and access necessary services.
• Collaborate with internal teams and external providers for coordinated support.

Skills

Communication skills

Relationship-building

Collaboration

Cultural safety

Inclusive practice

Education

Tertiary qualification in Youth Work or Social Work

Job description

Youth Homelessness Case Manager (SR0080)

Youth Homelessness Case Manager (SR0080)

Make a meaningful difference in the lives of young people experiencing or at risk of homelessness by providing the tailored support, advocacy and connections they need to build stability, wellbeing and a pathway forward.

About the Role

Permanent

Hours

Location

Brimbank/Melton, VIC

Why you’ll love this role

• Support young people experiencing or at risk of homelessness to build greater stability, wellbeing and connection
• Work collaboratively within established community networks across Brimbank/Melton and surrounding areas to deliver responsive, person-centred support
• Make a meaningful impact through tailored case management, advocacy and housing support that empowers young people and their families to move forward.

What you’ll be doing

• Deliver person-centred case management that supports young people experiencing or at risk of homelessness to achieve greater stability and wellbeing.
• Assess individual needs and develop tailored support plans that respond to each young person’s goals, strengths and circumstances.
• Connect young people and their families with housing, community services and other supports that promote safety and independence.
• Advocate for young people to overcome barriers and access the services, resources and opportunities they need.
• Collaborate with internal teams, community organisations and service providers to deliver coordinated and responsive support.

What you’ll bring

• Tertiary qualification in Youth Work, Social Work or a related discipline.
• Experience supporting young people experiencing, or at risk of, homelessness, including those with complex needs.
• Strong understanding of the homelessness service system and the issues affecting young people experiencing housing instability.
• Excellent communication and relationship-building skills, with the ability to collaborate effectively with referral networks and specialist services.
• Commitment to inclusive, culturally safe and person-centred practice that respects each young person’s identity, circumstances and lived experience.

Ideally, you’ll also have

• Experience delivering holistic case management, outreach or housing support within youth or homelessness services.
• The flexibility and organisational skills to manage competing priorities, work across service locations and build strong community networks.

Why work with us?

• Salary packaging - up to $15,900 in tax-free pay per year, plus entertainment up to $2,650
• 4 days gifted leave at Christmas and Easter (pro rata)
• Additional leave through purchase leave pathways
• Employee Assistance Program, a free and confidential counselling service
• Eligible for participation in the portable long service leave program

About Good Shepherd

At Good Shepherd, we work towards a more equitable future where women, girls and families can thrive. Through services that support financial wellbeing, family safety, education and community connection, we help people build secure, fulfilling lives. Alongside our direct services, we advocate for lasting social change and address the underlying causes of disadvantage. We celebrate diversity and are committed to creating an inclusive workplace where everyone feels safe, respected and able to belong.

Good Shepherd Australia New Zealand (GSANZ) respects the dignity of all people, draws strength from, and celebrates the diversity of our community. At GSANZ, we strive for an inclusive culture where all identities feel safe and that they belong. We welcome and actively seek applications from Aboriginal and Torres Strait Islander people, people of all sexual orientations and gender expressions and identities, people with disability, and culturally and racially marginalised people. Each person’s individual decision regarding disclosure will be fully respected.

Our commitment to inclusion and safety

We recognise that applicants may hesitate to disclose their need for adjustments during recruitment due to concerns about discrimination. To address this, Good Shepherd asks all candidates about any required accommodations, with the intention of minimising any sense of exclusion or discomfort associated with requesting adjustments.

Good Shepherd believes in genuine inclusive practice and employment and will therefore offer job customisation to meet the varying needs of diverse candidates.

Personal data held by Good Shepherd Australia New Zealand relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Good Shepherd Australia New Zealand is a Child Safe employer. Employment is subject to satisfactory referee checks, a current employment Working with Children Check, National Criminal History check and proof of the right to work in Australia.

APPLICATIONS CLOSE: WEDNESDAY, 23 NOVEMBER 2026