Specialist Family Violence Practitioner - Case Management

The Salvation Army; Melbourne; On-site; AUD 74,000 - 77,000; Full time

Benefits offered by this job

Salary packaging benefit

Meal entertainment benefit

Paid parental leave

Employee assistance program

Wellbeing initiatives

Training & development

Job summary

The Salvation Army is seeking a Specialist Family Violence Practitioner to deliver outreach case management for adult and child victim-survivors in Windsor, VIC. This fixed-term, full-time role focuses on assessment, crisis response and ongoing support, within a feminist, trauma-informed framework.

You will work under the Team Leader, ensuring safety, recovery and wellbeing outcomes while maintaining high-quality, client-centred services and accurate records.

Qualifications

• Must have tertiary qualification in Social Work or related field.
• Experience in case management within family violence or related services.
• Understanding of risk assessment and trauma-informed practice.

Responsibilities

• Provide outreach case management to adult and child victim-survivors.
• Conduct ongoing assessments of client needs, risks and circumstances.
• Develop, implement and review individual case plans with clients.
• Assist clients to access holistic support services and advocacy.
• Maintain accurate client records in line with standards.
• Monitor outcomes and contribute to service targets.

Skills

Client-centred outreach

Trauma-informed practice

Data & records management

Education

Tertiary qualification in Social Work or related field

Job description

Specialist Family Violence Practitioner - Case Management

At The Salvation Army, we stand alongside individuals impacted by family violence, helping them move from crisis to safety, healing and recovery. We're looking for a passionate and experienced Specialist Family Violence Practitioner to join our dedicated team delivering life-changing support.

This is your opportunity to work within a leading family violence service, providing trauma-informed, client-centred outreach support that empowers victim-survivors to reclaim safety, independence and hope.

Why this role matters

At The Salvation Army, we stand alongside individuals impacted by family violence, helping them move from crisis to safety, healing and recovery. We're looking for a passionate and experienced Specialist Family Violence Practitioner to join our dedicated team delivering life-changing support.

This is your opportunity to work within a leading family violence service, providing trauma-informed, client-centred outreach support that empowers victim-survivors to reclaim safety, independence and hope.

About the role

As a Specialist Family Violence Practitioner, you will provide outreach case management support to adult and child victim-survivors experiencing family violence. The role includes assessment, crisis response, and ongoing support, helping victim-survivors access safety, recovery, and wellbeing outcomes.

Working from a feminist, trauma-informed framework, you will deliver high-quality family violence and child wellbeing responses that empower victim-survivors and enhance their safety.

Reporting to the Team Leader, this is a fixed-term full-time position, contracted until June 2028, based in Windsor, VIC.

Conditions

Compensation is in accordance with SCHADS Level 5.

$53.43 - $55.85 hourly + superannuation based on experience level and qualifications, exclusive of penalties, allowances, NFP salary packaging.

How you will make an impact

• Build effective, empowering relationships with clients that uphold the principles of the National Family Violence Model of Care
• Provide high-quality case management support in line with TSA models and standards of practice
• Conduct ongoing assessments of client needs, risks and circumstances from intake through to case closure
• Develop, implement and review individual case plans in partnership with clients, supporting self-determination and goal achievement
• Assist clients to access holistic support services, community connections and advocacy opportunities
• Maintain accurate and up-to-date client records and data in accordance with TSA standards and procedures
• Identify and escal...
• Monitor client outcomes and contribute to achieving team performance and service delivery targets

What you will bring

• A tertiary qualification in Social Work or a related field (essential)
• Demonstrated experience in case management within family violence or related community services
• Understanding of family violence frameworks, risk assessment and trauma-informed practice
• Advanced computer skills, including experience with data and record management systems
• A current Victorian Driver's Licence (essential)
• A Victorian Employee Working with Children Check (essential)

What we offer

• Salary packaging up to $15,900 tax free + $2,650 meal entertainment benefit
• Generous Paid Parental leave for primary (12 weeks) & secondary carers, Purchased Leave Scheme (up to 8 weeks) and 5 days paid leave per year to experience working in other TSA programs or activities
• Access to EAP and health & wellness initiatives incl Fitness Passport
• Aboriginal and Torres Strait Islander supports such as: Burra Burra Network (pastoral care network), Cultural Events, Sorry Business and Ceremonial Leave (up to 10 days)
• Ongoing training and development opportunities that enhance on the job skills and proficiency
• Rewarding and fulfilling purpose driven careers that have positive and sustainable / social impacts

About us

The Salvation Army (Salvos) is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, the Salvos are always there providing support, safety, community, and opportunity.

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value and include people of all cultures, languages, abilities, sexual orientations, gender identities, gender expressions and intersex status. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory National Police Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration.