Family Violence - Intake & Assessment Practitioner (SR0073)

Good Shepherd; Hastings; On-site; AUD 106,000 - 129,000; Full time

Benefits offered by this job

Salary packaging up to $15,900 per tax

Leave at Christmas and Easter

Employee assistance program

Job summary

Good Shepherd Australia New Zealand is hiring a Family Violence Intake and Assessment Practitioner in Hastings, VIC. You will conduct screening, triage and risk/needs assessments, delivering crisis responses and coordinated support through The Orange Door.

You will work within a multidisciplinary team, provide client-centered advocacy, and maintain compliant records under FVISS. Generous salary packaging and additional leave are offered.

Qualifications

• Relevant tertiary qualification in Social Work, Psychology or related discipline.
• Experience across family violence, family services, child protection or related communities.
• Understanding of risk, child wellbeing and Best Interest Principles.
• Ability to work in multidisciplinary practice with risk assessment.
• Commitment to culturally safe, inclusive practice.

Responsibilities

• Deliver screening, triage, risk and needs assessments and service planning.
• Provide targeted interventions and referrals to specialist and community services.
• Collaborate within the Orange Door multidisciplinary team for coordinated responses.
• Assist clients to navigate the broader service system with advocacy and practical help.
• Maintain accurate client records in line with FVISS and privacy requirements.
• Contribute to reflective practice and knowledge sharing across The Orange Door and Good Shepherd.

Education

Tertiary qualification in Social Work or Psychology

Tools

FVISS system

Job description

Family Violence - Intake & Assessment Practitioner (SR0073)

Family Violence - Intake & Assessment Practitioner (SR0073)

About the role

• Max Term Full time (1.0 FTE)
• Hastings, VIC location
• SCHADS Level 6.1 - $117,645.90 plus super and salary packaging
• Salary packaging, gifted leave at Christmas and Easter

Role Purpose

As a Family Violence Intake and Assessment Practitioner, you will provide responsive, specialist support to women, children and families experiencing family violence through The Orange Door. You will undertake screening, triage, risk and needs assessments, crisis responses and service planning, working collaboratively within a multidisciplinary team to connect clients with appropriate supports and services.

You will bring a client-centred approach to supporting safety and wellbeing, helping clients navigate the broader service system while contributing to coordinated and integrated responses across The Orange Door and community services.

Key Responsibilities

• Deliver screening, triage, risk and needs assessments, crisis responses and service planning for people experiencing family violence.
• Provide targeted interventions, referrals and coordinated support, connecting clients with appropriate specialist and community services.
• Work collaboratively within The Orange Door multidisciplinary team to support integrated risk assessment, case planning and coordinated responses.
• Support clients to navigate the broader service system, providing information, advocacy and practical assistance according to their individual needs.
• Maintain accurate client records and manage information in line with the Family Violence Information Sharing Scheme (FVISS), privacy and information security requirements.
• Contribute to reflective practice, continuous improvement and professional development, sharing knowledge and practice insights across The Orange Door and Good Shepherd.

About you

• A relevant tertiary qualification in Social Work, Psychology or a related discipline, meeting the applicable family violence minimum mandatory qualification requirements.
• Knowledge and/or experience working across family violence, family services, child protection, men’s referral or Aboriginal community services
• Strong knowledge of family violence risk, child wellbeing and Best Interest Principles, with the ability to undertake appropriate assessments.
• An understanding of the referral and support pathways available to women, children and families experiencing family violence and complex needs.
• An understanding of cultural safety and the ability to work inclusively and responsively with diverse clients and communities.
• A collaborative approach, with the ability to contribute to multidisciplinary practice, reflective practice and continuous improvement.
• A commitment to delivering client-centred, safe and high-quality support aligned with Good Shepherd’s values and practice approach.
• Salary packaging – up to $15,900 in tax-free pay per year, plus entertainment benefits up to $2,650
• 4 days gifted leave at Christmas and Easter (pro rata)
• Additional leave through purchase leave pathways
• Employee Assistance Program, a free and confidential counselling service

About Us

Our 2023-2027 strategy outlines the world we want to see and our role in advancing it. We aspire for all women, girls, and families to be safe, well, strong, and connected. We strive for equity, dignity and social justice for women, girls and families by collaborating globally and acting locally, supporting our communities in Australia and New Zealand to thrive.

We want women, girls and families to live full and dignified lives, have dignified income and enjoy financial wellbeing. We aim to provide place-based, people-centred, holistic services while working at the system level to achieve bold and audacious reform. We currently offer microfinance programs and products, financial counselling and coaching, family and domestic violence support services, family and youth programs, playgroups, education programs and community houses. These services are complemented by research and strong advocacy to address the underlying structural causes of injustice, exclusion, and inequality.

Good Shepherd Australia New Zealand (GSANZ) respects the dignity of all people, draws strength from, and celebrates the diversity of our community.

At GSANZ, we strive for an inclusive culture where all identities feel safe and that they belong.

We welcome and actively seek applications from Aboriginal and Torres Strait Islander people, people of all sexual orientations and gender expressions and identities, people with disability, and culturally and racially marginalised people.

Each person’s individual decision regarding disclosure will be fully respected.

Applications are considered as they are received. APPLICATIONS CLOSE: 06 November 2026

To view the position description, please visit https://hrdoc.goodshep.org.au/doc/2026.08_Position Description_Family Violence Intake and Assessment Practitioner (SR0068).pdf

We recognise that applicants may hesitate to disclose their need for adjustments during recruitment due to concerns about discrimination. To address this, Good Shepherd asks all candidates about any required accommodations, with the intention of minimizing any sense of exclusion or discomfort associated with requesting adjustments.

Good Shepherd believes in genuine inclusive practice and employment and will therefore offer job customisation to meet the varying needs of diverse candidates.

Personal data held by Good Shepherd Australia New Zealand relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Good Shepherd Australia New Zealand is a Child Safe employer. Employment is subject to satisfactory referee checks, a current employment working with Children Check, National Criminal History check and proof of the right to work in Australia.