Specialist Family Violence Case Manager (SR0138)

Good Shepherd; Frankston; On-site; AUD 97,000 - 118,000; Full time

Benefits offered by this job

Salary packaging up to $15,900 p.a.

Entertainment up to $2,650

4 days’ gifted leave at Christmas andE

Additional leave pathways

Employee Assistance Program

Job summary

Good Shepherd Australia New Zealand invites applications for a Specialist Family Violence Case Manager (SR0138) in Frankston. This permanent full‑time role provides trauma‑informed, client‑centred case management to women and young people affected by family violence, with risk assessment and safety planning within a multidisciplinary team.

You will coordinate referrals, advocate for access to services, and support safety, stability and recovery.

Qualifications

• Experience in trauma-informed family violence practice.
• Strong risk assessment and safety planning capabilities.
• Proven ability to coordinate complex case management.
• Excellent written and verbal communication with stakeholders.

Responsibilities

• Deliver specialist trauma‑informed family violence support to women and young people in crisis.
• Assess risk and safety needs and develop responsive safety plans with clients.
• Provide intensive case management to support safety, recovery and greater independence.
• Coordinate referrals and collaborate with internal/external services.
• Advocate for clients to access needed services and supports.

Skills

Trauma‑informed

Risk assessment

Case management

Communication skills

Education

Tertiary qualification in social work/psychology/community services or related

Job description

Specialist Family Violence Case Manager (SR0138)

Specialist Family Violence Case Manager (SR0138)

Make a meaningful difference by supporting women and young people impacted by family violence to achieve safety, stability and recovery.

About the Role

Permanent

Hours

Full time / 1.0 FTE

Location

2% above SCHADS 5.1 / $107,689.23 + Super

Why you’ll love this role

• Support women and young people experiencing family violence through crisis and recovery.
• Join a collaborative, multidisciplinary team with opportunities to grow your practice.
• Make a lasting impact by supporting safety, stability and positive pathways forward.

What you’ll be doing

• Deliver specialist, trauma-informed family violence support to women and young people experiencing crisis.
• Assess risk and safety needs and develop responsive safety and support plans with clients.
• Provide intensive case management that supports safety, recovery, stability and greater independence.
• Coordinate referrals and collaborate with internal and external services to provide holistic, client-centred support.
• Advocate for clients to access the services, resources and supports they need to achieve positive outcomes.

What you’ll bring

• Relevant tertiary qualification in social work, psychology, community services or a related discipline.
• Demonstrated experience supporting women and young people impacted by family violence, including complex or high‑risk situations.
• Strong knowledge of family violence risk assessment, safety planning, trauma‑informed practice and case management.
• Strong communication and relationship‑building skills, with the ability to collaborate effectively with services and stakeholders.
• Commitment to inclusive, culturally safe, strengths‑based and person‑centred practice.

Ideally, you’ll also have

• Experience working within specialist family violence, refuge, crisis accommodation or related community services.
• Flexibility to work responsively within a refuge and accommodation environment and meet the practical requirements of the role.

Why work with us?

• Salary packaging - up to $15,900 in tax‑free pay per year, plus entertainment up to $2,650
• 4 days gifted leave at Christmas and Easter (pro rata)
• Additional leave through purchase leave pathways
• Employee Assistance Program, a free and confidential counselling service
• Eligible for participation in the portable long service leave program

About Good Shepherd

At Good Shepherd, we work towards a more equitable future where women, girls and families can thrive. Through services that support financial wellbeing, family safety, education and community connection, we help people build secure, fulfilling lives. Alongside our direct services, we advocate for lasting social change and address the underlying causes of disadvantage. We celebrate diversity and are committed to creating an inclusive workplace where everyone feels safe, respected and able to belong.

Good Shepherd Australia New Zealand (GSANZ) respects the dignity of all people, draws strength from, and celebrates the diversity of our community. At GSANZ, we strive for an inclusive culture where all identities feel safe and that they belong. We welcome and actively seek applications from Aboriginal and Torres Strait Islander people, people of all sexual orientations and gender expressions and identities, people with disability, and culturally and racially marginalised people. Each person’s individual decision regarding disclosure will be fully respected.

APPLICATIONS CLOSE: WEDNESDAY, 18 NOVEMBER 2026

Our commitment to inclusion and safety

We recognise that applicants may hesitate to disclose their need for adjustments during recruitment due to concerns about discrimination. To address this, Good Shepherd asks all candidates about any requi...