Spanish-Speaking Student Advisor - Part-Time Perth

ILSC Education Group; Perth; Presencial; AUD 34.000 - 44.000; A tiempo parcial

Descripción de la vacante

ILSC Education Group, Perth Campus, is seeking a Part-Time Student Advisor to support students on campus, by phone or via live chat. You will handle inquiries on program information, academic issues, payments and cultural adaptation, while coordinating with the Accommodations team and other departments to ensure smooth student experiences.

Reporting to the Student Services Manager, you will assist with onboarding, tours, extensions, and data updates across PRISMS and MOODLE.

Formación

• Demonstrated customer service skills.
• Excellent time management and ability to work under pressure in a fast-paced environment.
• Clear written and oral communication in English.
• Fluency in Spanish.

Responsabilidades

• Support students on campus, by phone or LIVE chat with program information, academic issues, payments or cultural acclimatisation.
• Assist students, agents and visitors with questions; direct them to the correct department.
• Process student service requests across school platforms.
• Support accommodation requests by liaising with the Accommodations team.
• Facilitate underage student care with weekly check-ins.
• Create and revise invoices and payment plans.
• Conduct school tours and support conversions.
• Update PRISMS and MOODLE with student information.
• Assist with tasks for the Student Services Manager and Academic Director.

Conocimientos

Customer service

Time management

Problem solving

Communication (English)

Spanish fluency

Herramientas

PRISMS

MOODLE

Odyssey

Microsoft 365

Descripción del empleo

ILSC Education Group, Perth Campus, is seeking a Part-Time Student Advisor to support students on campus, by phone or via live chat. You will handle inquiries on program information, academic issues, payments and cultural adaptation, while coordinating with the Accommodations team and other departments to ensure smooth student experiences.

Reporting to the Student Services Manager, you will assist with onboarding, tours, extensions, and data updates across PRISMS and MOODLE.