Part-Time Student Advisor (Spanish Speaker)

ILSC Education Group; Perth; On-site; AUD 34,000 - 44,000; Part time

Job summary

ILSC Education Group, Perth Campus, is seeking a Part-Time Student Advisor to support students on campus, by phone or via live chat. You will handle inquiries on program information, academic issues, payments and cultural adaptation, while coordinating with the Accommodations team and other departments to ensure smooth student experiences.

Reporting to the Student Services Manager, you will assist with onboarding, tours, extensions, and data updates across PRISMS and MOODLE.

Qualifications

• Demonstrated customer service skills.
• Excellent time management and ability to work under pressure in a fast-paced environment.
• Clear written and oral communication in English.
• Fluency in Spanish.

Responsibilities

• Support students on campus, by phone or LIVE chat with program information, academic issues, payments or cultural acclimatisation.
• Assist students, agents and visitors with questions; direct them to the correct department.
• Process student service requests across school platforms.
• Support accommodation requests by liaising with the Accommodations team.
• Facilitate underage student care with weekly check-ins.
• Create and revise invoices and payment plans.
• Conduct school tours and support conversions.
• Update PRISMS and MOODLE with student information.
• Assist with tasks for the Student Services Manager and Academic Director.

Skills

Customer service

Time management

Problem solving

Communication (English)

Spanish fluency

Tools

PRISMS

MOODLE

Odyssey

Microsoft 365

Job description

Role:

Part Time Student Advisor, ILSC & Greystone College

Reports to:

Student Services Manager

Location:

Perth

Description:

ILSC & Greystone College Australia,part of the ILSC Education Group, is a private language and career college with campuses in Perth, Adelaide, Melbourne, Sydney and Brisbane, as well as in Canada and India.

This varied and challenging position is open at our Perth Campus and offers numerous opportunities for growth and development within the international education industry. The Student Services Administration Assistant role reports to the Student Services Manager and is responsible for a variety of functions, such as:

Student Advising Duties

• Supporting students on campus, by phone or via LIVE chat by advising on aspects such as general program information, academic issues, payment delays, or cultural acclimatization
• Helping students, agents andvisitors with questions and problems and/or leading them to the correct department
• Processing student service requests throughout the school platforms
• Supporting student accommodation requests (i.e., homestay and student residence) by providing information and liaising with the Accommodations team
• Providing a special duty of care for underage students with weekly check-ups
• Facilitating academic and financial intervention and problem-solving (if required)
• Creating and revising invoices and payment plans
• Acting as a point of contact for walk-in students, conducting school tours and ensuring successful conversions
• Facilitating student program extensions at ILSC or Greystone College
• Updating PRISMS, or any other official platform, with relevant student information
• Assisting the manager and academic director with special assigned tasks

Administrative duties

• Greeting students,agentsand visitors in a warm,friendlyand professional manner
• Helping students with login issues to theschool Appsor digital platforms
• Answering the phone, transferringcallsand taking messages
• Supporting local teams with the weekly orientation process for new students (including pre-arrival checks and communication, Orientation Day, and late-comer follow-ups)
• Supporting the reception team according to operational needs
• Updating the school’s academic management system(Odyssey), learner management system (MOODLE),as well as other databases (PRISMS)
• Attending general staff meetings and training sessions as needed

Selection Criteria

1. Understanding key regulatory compliance requirements, including: ESOS Act, National Code 2018, ELICOS Standards 2018, NEAS
2. Working experience within the education industry.
3. Demonstrated customer service skills
4. Excellent time management and ability to work under pressure in a fast-paced environment
5. Proven leadership skills
6. Outstanding organisational and prioritising skills
7. Effective and clear written and oral communication in English
8. Excellent technical skills (Database, Microsoft 365, PRISMS, etc.)
9. Able to respond appropriately and promptly to a variety of enquiries from current and prospective students, agents and sales teams
10. Able to find information and work independently and collaboratively with other departments
11. Able to be flexible, adaptable and have problem-solving skills
12. Able to always maintain composure and professional behaviour, especially while under pressure
13. Proactive in taking the lead on tasks and collaborating with the team on the workload
14. Patient, empathetic and approachable
15. Fluency in Spanish

Working Hours and working rights

• This is a permanent part-time position and has an immediate start. Subject to a six-month probation period.
• This position is based at the Perth Campus. Working-from-home arrangements will not be available.
• Our ordinary hours of work are between 7:30 am and 7:00 pm from Monday to Friday. The schedule aims to cover 11 am to 7 pm, will be discussed with the manager, and must adhere to operational requirements.

About ELS, ILSC & Greystone College

A world leader in language education & vocational training, ILSC Education Group, which opened its first language school in Vancouver, Canada in 1991 and Greystone College in 2002, offers life-changing educational experiences in Canada, Australia, Ireland and India, some of the world’s most attractive and popular English-speaking work and study destinations. Since opening its first school in Vancouver, BC, Canada, ILSC has become a world leader in language and career training and has grown to include 10 incredible locations around the world, in Vancouver, Toronto and Montréal, Canada; New Delhi, India; and Brisbane, Sydney, Melbourne, Adelaide and Perth, Australia; and Dublin, Ireland; as well as two online language schools, ILSC HELLO and ILSC ALLO. In 2025, ILSC Education Group launched Greystone Institute, a new Higher Education provider in Brisbane.

In early 2022, ILSC Education Group joined forces with ELS Educational Services, bringing together over 100 years of combined experience delivering life-changing learning experiences to international students. Since 1961, when ELS Educational Services opened its first school in Washington DC, ELS has developed a global reputation for delivering top-quality English language programs. ELS now has the most extensive network of on-campus English language programs and University partners, across the USA.

Our mission is to provide our global community with transformative learning, living and work experiences by offering the finest language, career and higher education programs.

Our Core Values

PASSION:To enrich & transform people’s lives

INNOVATION:To evolve through creativity & diversity.

RESPECT:To treat everyone with compassion & dignity.

COLLABORATION:To build community & achieve more together.

INTEGRITY:To act responsibly & ethically in everything we do.

ELS, ILSC and Greystone College are committed to providing a barrier-free environment and are proud to be Equal Employment Opportunity employers.

If you need assistance or an accommodation due to a disability, you may contact HR at [e-mail].