Spa Operations Lead – Inner West

Nature's Energy; Sydney; On-site; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Free bathhouse access

Supportive leadership team

Beautiful wellness environment

Long-term career in booming industry

Job summary

Nature's Energy is seeking a mature, hands-on Duty Manager to help run our three Sydney venues in the Inner West, building culture, accountability and growth while supporting spa managers.

This highly operational role is floor-based, overseeing up to 20 staff per venue, delivering a premium guest experience, mentoring front‑of‑house leads and therapists, and driving local growth across sites.

Qualifications

• Track record of exceptional customer service and people management.
• Experience leading sizeable daily teams (up to 20 per venue) across multiple sites.
• Full Australian work rights.

Responsibilities

• Oversee day-to-day operations across up to three venues with up to 20 staff per site.
• Build a calm, professional culture and ensure consistent standards.
• Mentor front‑of‑house leads and therapists to grow future leaders.
• Be hands-on on the floor, managing priorities and service flow.
• Drive premium guest experience and strengthen guest relationships.

Skills

People leadership

Customer service

Operations management

Team management

Troubleshooting under pressure

Job description

Nature's Energy is seeking a mature, hands-on Duty Manager to help run our three Sydney venues in the Inner West, building culture, accountability and growth while supporting spa managers.

This highly operational role is floor-based, overseeing up to 20 staff per venue, delivering a premium guest experience, mentoring front‑of‑house leads and therapists, and driving local growth across sites.