Duty Manager – Inner West

Nature's Energy; Sydney; On-site; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Free bathhouse access

Supportive leadership team

Beautiful wellness environment

Long-term career in booming industry

Job summary

Nature's Energy is seeking a mature, hands-on Duty Manager to help run our three Sydney venues in the Inner West, building culture, accountability and growth while supporting spa managers.

This highly operational role is floor-based, overseeing up to 20 staff per venue, delivering a premium guest experience, mentoring front‑of‑house leads and therapists, and driving local growth across sites.

Qualifications

• Track record of exceptional customer service and people management.
• Experience leading sizeable daily teams (up to 20 per venue) across multiple sites.
• Full Australian work rights.

Responsibilities

• Oversee day-to-day operations across up to three venues with up to 20 staff per site.
• Build a calm, professional culture and ensure consistent standards.
• Mentor front‑of‑house leads and therapists to grow future leaders.
• Be hands-on on the floor, managing priorities and service flow.
• Drive premium guest experience and strengthen guest relationships.

Skills

People leadership

Customer service

Operations management

Team management

Troubleshooting under pressure

Job description

Duty Manager – Glebe, Balmain, Newtown

Hospitality & Operations Experience Wanted | Make the Move into Wellness

Inner West | $65,000 – $75,000 + super

Reports to Spa Manager and COO

Ready for a manager role with real scope - people, operations and growth - without the late nights?

Nature's Energy is one of Sydney's most established day spa and bathhouse groups, operating in one of the fastest-growing sectors in the market: wellness, recovery and self-care.

Bathhouses are booming, wellness is no longer niche, and we've been replenishing what life takes out long before it became a trend.

We're now looking for a mature, hands‑on Duty Manager to assist our spa managers to run our three venues as one high‑performing operation - building culture, holding the team accountable, developing our people and managers, and getting every site operationally sharp before our next venue opens.

Why You'll Love This Role

• Step up into an operations role with a leading, established wellness brand
• Be the 2IC for our spa managers across three premium venues in one of Australia's fastest-growing industries
• Use your people, service and operational leadership without the late nights

The Role

This is a highly operational manager role for someone who likes being on the floor, close to the team, and connected to the guest experience.

You will be the 2IC responsible for the day-to-day running of up to 20 employees per venue, building a calm and professional environment even when it's busy, and lifting every site to a consistent standard.

You will oversee and support:

• Coordinating operations across one to three inner west venues
• Building a strong team culture and a genuine standard of people accountability
• Mentoring and developing front‑of‑house leads and therapists - growing our next generation of leaders
• Being hands‑on on the floor while managing priorities and service flow
• Presentation, maintenance and fast, practical troubleshooting when things go wrongDriving premium guest experience and service standards
• Building strong relationships with regular guests and the local community
• Helping drive business performance, team culture and local growth

About You

We're looking for an exceptional people leader and mentor who can build culture and drive accountability.

You’ll bring:

• A track record of exceptional customer service and people management
• Comfort leading sizeable daily teams (up to 20 per venue) with the Spa Manager and other Duty Managers across multiple sites
• Calm and decisive troubleshooting under pressure
• Full Australian work rights

You may currently be a new manager, senior operations or retail employee ready for your next step.

Why Join Us?

We believe our energy comes from our people. This is an opportunity to join a growing wellness business with a strong reputation, loyal guests, and a clear vision for the future.

Why You'll Love It Here

• $65,000 – $75,000 + superannuation
• Free bathhouse access
• A supportive leadership team
• A beautiful wellness environment
• The chance to build a long‑term career in a booming industry

If you're a strong operations manager ready for a new chapter, we'd love to hear from you.