Luxury Bathhouse Manager – Guest Experience & Growth

Escape Bathhouse; Willoughby City Council; On-site; AUD 90,000 - 130,000; Full time

Job summary

Escape Bathhouse in Chatswood, part of a multi-award-winning Australian hospitality group, seeks an experienced manager to lead day-to-day operations and elevate guest experiences. You will shape the guest journey, build and mentor the team, and work closely with owners on strategic initiatives.

The role requires 3+ years in managing a day spa or bathhouse, strong leadership, financial acumen and a passion for luxury service. Experience with wellness treatments and staff development is preferred.

Qualifications

• 3+ years experience managing a day spa/bathhouse or similar.
• Strong leadership and staff development skills.
• Experience with financial management and KPIs.
• Knowledge of spa/bathhouse operations and treatments.
• Familiarity with wellness industry trends.

Responsibilities

• Oversee daily operations and guest experience.
• Develop and implement service protocols and standards.
• Recruit, train and manage therapists and bathhouse staff.
• Create rosters and manage staffing levels.
• Manage inventory and ordering of products and supplies.
• Handle guest relations and ensure guest satisfaction.
• Build relationships with suppliers and wellness partners.
• Drive growth through service excellence and initiatives.
• Ensure compliance with health and safety regulations.
• Collaborate with owners on strategic initiatives.
• Manage budgets and control expenses.
• Analyze performance data and report findings.
• Maintain brand consistency and uphold reputation.

Skills

Team leadership

Customer service

Financial KPIs

Spa operations

Wellness trends

Education

Beauty Therapy/Massage cert

Job description

Escape Bathhouse in Chatswood, part of a multi-award-winning Australian hospitality group, seeks an experienced manager to lead day-to-day operations and elevate guest experiences. You will shape the guest journey, build and mentor the team, and work closely with owners on strategic initiatives.

The role requires 3+ years in managing a day spa or bathhouse, strong leadership, financial acumen and a passion for luxury service. Experience with wellness treatments and staff development is preferred.