Spa Concierge & Therapist - Guest Experience Lead

Next Gen Health & Lifestyle Clubs; Sydney; Hybrid; AUD 45,000 - 60,000; Full time

Benefits offered by this job

Complimentary shift meals

Spa and F&B discounts

Hyatt accommodations worldwide

Learning & development programs

Employee assistance program

Job summary

Park Hyatt Sydney is seeking a professional to manage reception and administrative tasks with a focus on guest experience. You will greet guests, coordinate with therapists and staff, and help maintain a tranquil spa environment.

Ideal candidates have strong administrative skills, MS Office proficiency, and a background in spa or beauty services. Retail experience and excellent communication are valued assets for delivering exceptional service.

Qualifications

• Strong administrative and computer skills.
• Experience in Spa or beauty sector preferred.
• Retail experience and customer service focus.
• Knowledge of spa treatments and services.
• Excellent communication and guest-relations skills.

Responsibilities

• Carry out reception and administration duties as required.
• Greet guests in a welcoming and helpful manner.
• Liaise with practitioners, therapists and staff to ensure a harmonious environment.
• Be familiar with cash register operations, closing procedures and stock ordering.
• Oversee retail sales as required.
• Make appointments and direct guests to the correct area for their appointment.

Skills

Admin skills

MS Office

Spa knowledge

Spa industry

Retail skills

Spa receptionist experience

Job description

Park Hyatt Sydney is seeking a professional to manage reception and administrative tasks with a focus on guest experience. You will greet guests, coordinate with therapists and staff, and help maintain a tranquil spa environment.

Ideal candidates have strong administrative skills, MS Office proficiency, and a background in spa or beauty services. Retail experience and excellent communication are valued assets for delivering exceptional service.