Solutions Manager | Top ranked Aus Tech business | Leadership

Tektalent; Brisbane; Hybrid; AUD 150,000 - 210,000; Full time

Benefits offered by this job

Hybrid work

Food trucks (on-site)?

Pool tables & massage chairs

Free parking

Job summary

Tektalent is partnering with an Australian IT services business to recruit a Solutions Manager to lead the Presales function and drive the end-to-end solution lifecycle. You will guide a small team, coach professionals, and ensure alignment between sales, delivery and customer outcomes.

Based in Brisbane, the role offers hybrid working after onboarding and a culture focused on growth, collaboration and client outcomes.

Qualifications

• Demonstrated experience in Presales, Solutions Consulting, Solution Architecture or a similar technology services environment.
• Experience leading, coaching or developing technical, consulting or solution professionals.
• Strong understanding of the technology solution lifecycle from qualification and discovery through design, estimation, proposal and delivery handover.
• Strong stakeholder management, facilitation and communication skills across technical, commercial and operational audiences.
• Sound commercial judgement balancing customer outcomes, technical quality, margin, risk and delivery practicality.

Responsibilities

• Lead, coach and develop a team of three Presales professionals.
• Set clear expectations for ownership, quality, responsiveness, collaboration and follow-through.
• Provide regular one-to-one coaching, opportunity reviews and guidance on complex work.
• Act as an impartial connection point between Sales and Solution Delivery.
• Help mediate situations where customer expectations, commercial objectives and delivery realities diverge.
• Partner with the GM of Solution Delivery to define Presales maturity and transformation roadmap.
• Review current practices and prioritise improvements based on customer impact and scalability.
• Ensure proposed solutions address documented customer requirements and business outcomes.

Skills

Presales leadership

Team coaching

Stakeholder management

Technical solutions

Solution lifecycle

Requirements gathering

Client workshops

Cross-functional collaboration

Delivery handover

Tools

ConnectWise

HubSpot

ITQuoter

ScopeStack

Job description

Solutions Manager | Top ranked Aus Tech business | Leadership

Tektalent has exclusively partnered with our client who are an Australian & privately owned IT partner founded 40 years ago. Their mission is to create innovative IT solutions that align with their customer’s unique situations and ambitions.

Today, they are a multi-vendor software and hardware solutions partner who help clients across Australia and neighboring countries to prosper and grow.

Our client injects a well needed human touch into the tech world, putting people at the heart of everything they do.

They are experiencing aggressive growth across the business year on year and are now in the market for a \"Presales Manager / Solution Delivery Manager\" to join the solution delivery team to lead and develop the Presales function, providing people leadership to a team of three while improving the quality, consistency and scalability of the end-to-end solution lifecycle. The role is accountable for helping the team convert customer needs into technically sound, commercially appropriate and deliverable solutions.

The role sits deliberately between Sales and Solution Delivery & is a leadership and transformation role rather than simply the most senior technical position in the team.

Role responsibilities

Lead, coach and develop a team of three Presales professionals.

Set clear expectations for ownership, quality, responsiveness, collaboration and follow-through.

Provide regular one-to-one coaching, opportunity reviews and practical guidance on complex work.

Act as an impartial connection point between Sales and Solution Delivery.

Help mediate situations where customer expectations, commercial objectives, technical recommendations and delivery realities do not naturally align.

Ensure delivery concerns are considered early without allowing Presales to become an unnecessary gatekeeper

Partner with the GM of Solution Delivery to define and execute the Presales maturity and transformation roadmap.

Review current practices and prioritize improvements based on customer impact, operational risk, commercial value and scalability.

Ensure proposed solutions address documented customer requirements and intended business outcomes.

Confirm the right technical expertise is involved in design and validation.

Challenge unclear requirements, weak assumptions, unsupported estimates, scope gaps and delivery risks before commitment

Support or lead customer discovery, solution workshops, presentations and complex technical discussions where appropriate.

Ensure the team communicates technical concepts in language suited to operational, commercial and executive audience

Champion consistent and effective use of ConnectWise, HubSpot, ITQuoter and ScopeStack across the Presales lifecycle

Your key attributes & experience needed

Demonstrated experience in Presales, Solutions Consulting, Solution Architecture or a similar technology services environment.

Experience leading, coaching or developing technical, consulting or solution professionals.

Strong understanding of the technology solution lifecycle from qualification and discovery through design, estimation, proposal and delivery handover.

Strong stakeholder management, facilitation and communication skills across technical, commercial and operational audiences.

Sound commercial judgement and the ability to balance customer outcomes, technical quality, margin, risk and delivery practicality.

Technical breadth across multiple technology disciplines and the judgement to involve specialists when required.

Experience within an MSP, IT services, systems integrator or professional services organization.

Exposure to Microsoft 365, security and associated Microsoft cloud technologies.

Short & concise interview process

Not a tightly strung or up-tight work environment, people enjoy being at work

Potential OTE component to role after probation

Manage a highly capable and tenured team of presale engineers

Have full autonomy to make change and improve the presales function

Growth opportunity and the ability to grow the team as needed

Hybrid work arrangement on offer after onboarding is completed

Work for a business that has an average staff tenure of 10 + years, meaning that there is a good reason why people decide to stay within the business

This business has experienced a 15% year on year growth trajectory

40-year reputation in the market

This role will have the support of a well-structured team within the solution delivery team

Leadership that will show you what a good culture is supposed to be, they will invest in you and this is no over-reaction

A succesful business that continues to grow both size and revenue wise

Heavily resourced business & very strong client relationships means that you won't be putting out fires, rather, delivering quality solutions and projects that solve real world problems

Full stocked kitchen and monthly food-trucks

High quality office amenities such as pool tables, massage chairs & more to ensure staff can enjoy their time at the office

Free on-site parking

A leadership team that genuinely care about their people, a huge amount of the businesses revenue is re-invested into the business to increase working amenities and perks for staff

Hybrid flexiblity on offer

The business is closing near 90 staff & is still privately owned

You will delivery projects for some famous logo's such as: Cost Co, Pet Barn, Michael hill, Universal Store, Major banks