Technical Services & Presales Manager

Humanised Group; Brisbane; On-site; AUD 180,000 - 240,000; Full time

Job summary

Humanised Group in Brisbane is seeking a Technical Services & Presales Manager to lead a capable presales team within a growing managed services, cloud, and cybersecurity business. This is a strategic leadership role, not hands-on engineering.

You will drive governance, capacity planning, and cross-functional collaboration with Sales and Delivery, ensuring scalable processes, strong outcomes for customers, and alignment with the company’s growth agenda.

Qualifications

• Experience leading technical, consulting or customer-facing teams.
• Strong commercial and stakeholder management skills.
• Ability to influence across technical, operational and commercial stakeholders.
• Experience improving processes, governance and operational maturity.

Responsibilities

• Lead a team of Presales Consultants and mature the presales lifecycle.
• Strengthen partnership between Sales and Solution Delivery.
• Oversee capacity planning and resource forecasting.
• Drive governance, standardised processes and metrics for accountability.
• Support handover readiness and risk management across opportunities.

Skills

Team leadership

Presales experience

Stakeholder management

Governance & process improvement

Commercial acumen

Cloud / Managed services knowledge

Job description

We're representing a well-established Queensland technology services business that has successfully evolved from a traditional hardware provider into a modern Managed Services, Cloud, Infrastructure and Cyber Security organisation. With over 40 years of success, a strong reputation in the market and ambitious growth plans, they are seeking a Technical Services & Presales Manager to lead and mature a critical business function.

This is a leadership role, not a hands-on engineering position.

You’ll inherit a capable team of experienced Presales professionals and be responsible for bringing greater structure, visibility, accountability and collaboration across the presales lifecycle while strengthening the partnership between Sales and Solution Delivery.

What's the Opportunity?

Reporting directly into senior leadership, you’ll lead a team of three experienced Presales Consultants and take ownership of:

• Team leadership, coaching and capability development
• Capacity planning and resource forecasting
• Presales governance and process improvement
• Stakeholder management across Sales, Delivery and Leadership
• Opportunity prioritisation and workload management
• Solution quality, risk management and handover readiness
• Continuous improvement initiatives that improve scalability and efficienc

Why This Role Stands Out

This isn't a business looking for someone to simply maintain the status quo.

They are investing in growth and looking for a leader who can help build a more scalable, mature and commercially aligned function.

You’ll be joining a business that offers:

• Open-door leadership where every level of the business is approachable
• A highly collaborative culture that values teamwork over ego
• Strong internal promotion and career development opportunities
• Exposure across cloud, infrastructure, networking, cyber security and managed services
• Established customer relationships with well-known organisations
• A sizeable technical and shared services team supporting future growth
• Monthly town hall updates and business-wide communication
• Company-funded lunches, celebrations and social events
• A business that genuinely lives its values and invests in its people

You'll bring:

• Experience leading technical, consulting or customer-facing teams
• Strong commercial and stakeholder management skills
• The ability to influence across technical, operational and commercial stakeholders
• Experience improving processes, governance and operational maturity
• MSP, Professional Services, Systems Integrator or Technology Services experience.
• Have a technical understanding with the below;

Technical Exposure

While this is primarily a leadership role, exposure to the following areas will be highly regarded:

• Microsoft 365
• Azure
• Cyber Security (ideal)
• Infrastructure Solutions
• Managed Services
• IBM Technologies (ideal)
• Fortinet / FortiGate (ideal)

You won't be expected to be the deepest technical expert in every domain, but you will need enough technical credibility to guide conversations, identify risks and support your team.