Solutions Engineer (Hybrid Sydney) - Pre & Post-Sales

NinjaOne, LLC; Sydney; Hybrid; AUD 90,000 - 130,000; Full time

Job summary

NinjaOne in Sydney seeks a Solutions Engineer to bridge technical understanding with customer value across post-sales and pre-sales activities. You will work closely with the sales team to translate complex product capabilities into clear customer benefits and guide deployments for successful outcomes.

Collaborating with engineering, product, and account teams, you will deliver technical presentations, support sales, and ensure customers derive maximum value while maintaining a customer-first

Qualifications

• 2+ years of experience as a Sales/Solutions/Pre‑sales Engineer.
• Polished verbal and written communication with a customer-first mindset.
• Able to work independently and in a global team.
• Adaptable to new technologies and capable of multitasking.
• Bachelor’s degree preferred, but not required.

Responsibilities

• Prepare and deliver technical presentations explaining products to customers and prospects.
• Guide customers through the implementation of NinjaOne solutions.
• Collaborate with sales to understand customer requirements and provide sales support.
• Work with account management to meet customer needs.
• Maintain a set schedule (8 am – 5 pm) with rotating on-call responsibilities.
• Provide prompt follow-up to tickets and support calls.
• Troubleshoot issues and collaborate with Engineering and Product teams to resolve them.
• Share knowledge with partner teams and contribute to knowledge base articles.
• Participate in designing consulting processes.

Skills

Clear communication

Customer focus

Problem solving

Team collaboration

Self-motivation

Organisational skills

Adaptability

Relationship building

Education

Bachelor’s degree

Tools

Windows

Linux/Mac

Job description

NinjaOne in Sydney seeks a Solutions Engineer to bridge technical understanding with customer value across post-sales and pre-sales activities. You will work closely with the sales team to translate complex product capabilities into clear customer benefits and guide deployments for successful outcomes.

Collaborating with engineering, product, and account teams, you will deliver technical presentations, support sales, and ensure customers derive maximum value while maintaining a customer-first