Solution Manager

Wolters Kluwer; Sydney; On-site; AUD 120,000 - 170,000; Full time

Benefits offered by this job

Flexible working: work from anywhere &

Hybrid working

Learning & development

Health & wellness programs

Parental leave

Job summary

Wolters Kluwer Australia is seeking a driven Solution Manager to join the Sales and Business Development Team. You will generate revenue by closing national accounts and managing high-profile clients for the CCH iKnowConnect platform, an AI-enabled research solution for tax and legal professionals.

You will research prospects, run campaigns, and communicate value to senior decision-makers to convert opportunities and drive closed business.

Qualifications

• 5+ years’ experience in sales or equivalent.
• Strong understanding of business, financials, products/services and market.
• Excellent communication and presentation skills.
• Ability to plan territory/account approach and manage own resources.
• CRM proficiency and experience with sales data.
• Data analysis skills to interpret market data and sales metrics.
• Negotiation skills for terms with clients.
• Project organization: manage sales projects and campaigns.
• Feedback management: collect and act on client feedback.
• Continuous learning: ongoing sales and product training.

Responsibilities

• Generate new sales prospects.
• Maintain post-sales contact with large or strategic clients to foster long-term relationships.
• Communicate with customers regarding account problems and feedback.
• Focus on product feedback, upgrades, and development.
• Report suggestions to and collaborate with sales, order processing, and customer success teams.
• Compile data on marketing trends, competitive products and pricing for management.
• Travel to conferences, events and customer meetings as required.

Skills

Sales experience

Account management

Prospecting

CRM proficiency

Data analysis

Negotiation

Communication

Stakeholder management

Tools

CRM software

Job description

We’re looking for a driven Solution Manager to join the Wolters Kluwer Sales and Business Development Team. You are responsible for generating revenue by closing national account sales and managing high-profile clients. You’ll work closely with different departments to identify and convert qualified opportunities, you will work on CCH iKnowConnect, a next-generation, AI-enabled research platform that helps tax and legal professionals access trusted content and deliver accurate advice faster.

The role involves researching prospects, working on inbound and outbound marketing campaigns, and communicating our value proposition to senior decision-makers to acquire sales- qualified opportunities. You’ll work with marketing to uncover and create new opportunities that result in closed business, as well as work closely with the sales team to ensure qualified opportunities lead to closed business.

Key Responsibilities

• Generate new sales prospects
• Maintain post-sales contact with large or strategic clients to facilitate a positive and productive long-term relationship
• Communicate with customers with regards to any account problems and discusses customer concerns and suggestions
• Focus efforts on product feedback, enhancement, upgrades, and development
• Report suggestions to and develop solutions with sales, order processing, and customer success and support team
• Compile data on marketing trends, competitive products and pricing and reports to management
• Travel to and attend conferences, events and customer meetings as required

About You

• 5+ years’ experience in sales or other equivalent experience
• Solid understanding of business, financials, products/services and the market, preferably with a reputation for providing a level of expert knowledge within your industry
• Excellent communication (both written & oral) and presentation skills
• Ability to plan own territory/account approach and manage own resources;
• Client Engagement: Ability to interact with clients and understand their needs.
• Sales Techniques: Knowledge of effective sales strategies and techniques.
• CRM Proficiency: Experience with customer relationship management software.
• Data Analysis: Skills in interpreting market data and sales metrics.
• Negotiation: Basic skills in negotiating terms with clients.
• Project Organization: Ability to manage sales projects and campaigns.
• Feedback Management: Skills in collecting and acting on client feedback.
• Continuous Learning: Commitment to ongoing sales and product training.

Our Values

Wolters Kluwer continuously strives for an inclusive company culture in which we attract, develop, and retain high-performing, productive, engaged, and diverse talent to deliver on our strategy. As a global company, having a diverse workforce from different backgrounds, nationalities, races, genders, gender identities, ages, sexual orientations, physical disabilities, religions, expertise, and talents is of the utmost importance.

We pride ourselves on our culture, which promotes inclusion, accessibility and flexible working arrangements.

Culture and Benefits

We care for our people and a part of that we offer:

• Flexible Working Arrangement – Work from Anywhere and Hybrid Working (promoting work life balance)
• Learning and Development opportunities
• Access to health and wellness programs
• Parental leave benefits that exceed legislative requirements
• The opportunity to work within a global organization with experienced leaders

You can learn more about what we do by visiting our:

Website: Wolters Kluwer Australia | Wolters Kluwer

Products: Wolters Kluwer Solutions for Accounting | Wolters Kluwer

Meet the People: How the People of Wolters Kluwer Strive to Be The Difference | Wolters Kluwer

Our Interview Practices

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.