Account Manager - Higher Education

Wolters Kluwer; Sydney; On-site; AUD 90,000 - 140,000; Full time

Benefits offered by this job

Hybrid working arrangement

Learning and development opportunities

Health and wellness programs

Job summary

Wolters Kluwer - Financial Services Solutions in Australia seeks an Account Manager to drive growth across ANZ. You will own the Ovid portfolio, engage academic, healthcare and government buyers, and execute territory plans in Sydney or Melbourne with a hybrid work model.

The role focuses on new business, strategic account development and solution-based selling, requires 5+ years field sales, C-suite engagement, and strong pipeline management in Salesforce.

Qualifications

• 5+ years field sales experience.
• Has sold at an institutional level ie: library / academic/ clinical / information market.
• Demonstrated ability to manage complex sales cycles, proven track record in solution sales, subscription-based content or technology is highly preferred
• Demonstrated experience engaging C-Suite or selling at an institutional level, i.e.: clinical / information market.
• Education Level: Bachelor degree or above
• Strong business development and solution-selling capability with a focus on new business growth.
• Ability to develop and execute effective territory and account strategies.
• Excellent communication, presentation, and stakeholder engagement skills.
• Strong negotiation skills with the ability to manage objections and close opportunities.
• Proven ability to build relationships with clinical, operational, executive, procurement, and IT stakeholders.
• Highly organised with strong pipeline management, forecasting, and CRM discipline.
• Self-motivated, results-driven, and able to work independently and collaboratively.
• Adaptable and confident delivering customer engagements both virtually and in person.

Responsibilities

• New Deal Generation: proactively identify and pursue new customers and business opportunities.
• Sales Strategy: develop and execute territory and account strategies to engage customers.
• Pitch and Presentation: deliver compelling sales presentations and product demonstrations.
• Negotiation and Closing: lead negotiations and guide stakeholders through purchasing processes.
• Pipeline Management: build and maintain a robust sales pipeline in Salesforce.
• Travel/Customer Facing: 60% travel.

Skills

Field sales experience

C-Suite engagement

Solution selling

Forecasting & CRM discipline

Communication & presentation

Self-motivation & independence

Education

Bachelor degree or above

Tools

Salesforce

Office/CoPilot

Job description

We are seeking a results-driven Account Manager to join our ANZ team. You will be responsible for the Ovid portfolio, the market-leading medical research solution. In this individual contributor role, you will drive growth across Australia and New Zealand through a combination of new business acquisition, strategic account development and solution-based selling. Success in this role will involve building strong relationships with key decision-makers and influencers across academic institutions, healthcare providers, government agencies and research organisations, while developing and executing territory plans that deliver sustained revenue growth. This is a full-time permanent position based in Sydney or Melbourne, with a hybrid working arrangement.

ABOUT THE ROLE

• New Deal Generation: Proactively identify and pursue new customers and business opportunities within the assigned territory, developing targeted sales strategies to engage prospective clients, expand market presence, and drive revenue growth through new customer acquisition.
• Sales Strategy: Develop and execute territory and account strategies to engage prospective customers, address business challenges, and position Wolters Kluwer solutions effectively.
• Pitch and Presentation: Deliver compelling sales presentations, product demonstrations, and value-based discussions that clearly communicate the benefits of our solutions.
• Negotiation and Closing: Lead negotiations, manage objections, and guide stakeholders through the purchasing process to successfully secure contracts and renewals.
• Pipeline Management: Build and maintain a robust sales pipeline within Salesforce, accurately forecasting opportunities and reporting on progress against sales targets.
• Travel/Customer Facing: 60%

ABOUT YOU

• 5+ years field sales experience
• Has sold at an institutional level ie: library / academic/ clinical / information market.
• Demonstrated ability to manage complex sales cycles, proven track record in solution sales, subscription-based content or technology is highly preferred
• Demonstrated experience engaging C-Suite or selling at an institutional level, i.e.: clinical / information market.
• Education Level: Bachelor degree or above
• Strong business development and solution-selling capability with a focus on new business growth.
• Ability to develop and execute effective territory and account strategies.
• Excellent communication, presentation, and stakeholder engagement skills.
• Strong negotiation skills with the ability to manage objections and close opportunities.
• Proven ability to build relationships with clinical, operational, executive, procurement, and IT stakeholders.
• Highly organised with strong pipeline management, forecasting, and CRM discipline.
• Self-motivated, results-driven, and able to work independently and collaboratively.
• Adaptable and confident delivering customer engagements both virtually and in person.

Highly Desirable

• Deep working knowledge of CRM tool & excellent IT skills (Office/CoPilot)
• Knowledge of Health/Hospital sector and/or Publishing/Informationindustry
• Experience with SaaS Sales: Understanding of navigating budget, IT and procurement for new products ideally in healthcare.
• Experience negotiating complex sales such as consortia or government tenders.

ABOUT US

Wolters Kluwer reported 2025 annual revenues of €6.1 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 21,100 people worldwide. The company is headquartered in Alphen aan den Rijn, the Netherlands. More at www.wolterskluwer.com. Wolters Kluwer continuously strives for an inclusive company culture in which we attract, develop, and retain high-performing, productive, engaged, and diverse talent to deliver on our strategy. As a global company, having a diverse workforce from different backgrounds, nationalities, races, genders, gender identities, ages, sexual orientations, physical disabilities, religions, expertise, and talents is of the utmost importance. We pride ourselves on our culture, which promotes inclusion, accessibility and flexible working arrangements.

Culture and Benefits

• Flexible Working Arrangement – Introducing Work from Anywhere and hybrid working (promoting work life balance)
• Learning and Development opportunities
• Access to health and wellness programs
• Parental leave benefits that exceed legislative requirements
• The opportunity to work within a global organization with experienced leaders

If making a difference matters to you, then you matter to us. Join us, at Wolters Kluwer, and be part of a dynamic global technology company that makes a difference every day. We’re innovators with impact. We provide expert software and information solutions that the world’s leading professionals rely on, in the moments that matter most. You’ll make a real difference in the lives of millions of people. Together with our customers, we help to advance sustainability, health, justice, prosperity, and commerce around the world. You can thrive at Wolters Kluwer, where diversity is core to our collective strength and high performance. Be your unique self, share your creative ideas, do your best work, and take time to grow in our caring and inclusive culture where you can belong.

Wolters Kluwer reported 2025 annual revenues of €6.1 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs more than 21,000 people worldwide. Our customers work in industries that impact the lives of millions of people every single day. Our mission is to empower our professional customers with the AI-powered solutions they need to make critical decisions, achieve successful outcomes, and increase productivity. We deliver trusted, AI-powered expert solutions that combine deep domain knowledge, proprietary content, and advanced technology to provide expert-validated insights, automate workflows, and drive better outcomes. Today, nearly 70% of our digital revenues come from AI-powered solutions, reflecting our strategic focus on embedding AI into professional workflows and delivering measurable productivity gains. We are committed to helping professionals navigate complexity, improve the way they work, and solve critical challenges through cloud-based, AI-powered platforms that integrate seamlessly into their workflows and ecosystems. Our solutions are designed to deliver impact when it matters most, especially in high‑stakes environments where accuracy and trust are essential. With a nearly 190-year legacy, Wolters Kluwer continues to evolve its portfolio of digital solutions and services to meet the changing needs of professionals worldwide, enabling them to work faster, make smarter decisions, and deliver better outcomes.

For more information about our solutions and organization, visit www.wolterskluwer.com, or follow us on LinkedIn, Instagram and Facebook.

Wolters Kluwer has a dedicated team of experienced talent acquisition professionals who are ready to hear what makes you tick and share how Wolters Kluwer can help you achieve your goals and ambitions.

We are also committed to complying with laws requiring equal opportunity in hiring, promotion, and other employment decisions. All qualified applicants will receive consideration without regard to race, color, religion, sex (including pregnancy, gender identity, transgender status, and sexual orientation), national origin, disability, age, genetic information, veteran status, or any other characteristic protected by applicable law, and we do not tolerate discrimination on any of these bases.

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