Solution Designers

City of Gold Coast; Gold Coast City; Hybrid; AUD 111,000 - 118,000; Full time

Benefits offered by this job

9-day fortnight

Hybrid work

Professional development

Fitness Passport

Counselling sessions

Nutritionist + financial advice

Job summary

The City of Gold Coast is seeking a skilled Solution Designer to translate business needs into practical, standards-aligned technology outcomes. You will lead design efforts, align with enterprise architecture principles, and coordinate across teams, vendors and operations to deliver sustainable ICT solutions for the community.

Reporting to the Coordinator Solution Architecture, you will develop implementable designs, consider risk and operational readiness, and contribute to governance and

Qualifications

• Demonstrated experience developing solution designs, system specifications and implementation-ready design artefacts that align with enterprise architecture principles and standards.
• Strong stakeholder engagement and communication skills, able to explain complex concepts clearly to technical and non-technical audiences.
• Delivery mindset balancing design quality, compliance, risk and operational readiness.
• Coordinate technical input across multiple teams, manage dependencies and support transition to operations.
• Experience across delivery environments such as municipal ICT projects, cross-platform service initiatives or portfolio delivery.
• Strong problem-solving skills, attention to detail and autonomy within cross-functional teams.
• Understanding ICT risk, service transition and sustainable design considerations.
• Continuous improvement mindset to uplift technical patterns and design practices.

Responsibilities

• Lead technical designs and develop implementable designs and system specifications.
• Ensure solutions align with reference solutions, enterprise architecture and City standards.
• Coordinate input across teams and vendors, manage design dependencies and support transition to operations.
• Uplift consistent solution architecture patterns and practices across the organisation.
• Translate business needs into practical, standards-aligned technology outcomes.

Skills

Solution design

Stakeholder engagement

Delivery mindset

Coordination

Enterprise architecture

Operational readiness

Risk management

Continuous improvement

Education

Bachelor Degree in Information Technology

Job description

• Full Time Fixed Term (3x available positions until 30 June 2027) | 9-day fortnight | 36 hours per week
• Salary: From $111,401 to $117,924 per annum plus Superannuation
• Position Brief - Solution Designer

About the role

We are excited to offer opportunities for some innovative and delivery-focused Solution Designers to join the City of Gold Coast.

Reporting to the Coordinator Solution Architecture, you will provide expert advice on solution design best practice and lead technical designs that align with reference solutions, enterprise architecture principles and the City’s enterprise standards. You will develop clear, implementable designs and system specifications that support the successful delivery, transition and operation of ICT solutions across the organisation.

Depending on organisational priorities, you may be aligned to one of several activity streams. This could include leading cross-platform initiatives under the IT Operating Model, or contributing to complex ICT portfolio initiatives that require strong governance, technical alignment and operational readiness, coordinating the technical implementation of underpinning foundation architecture to support the ongoing management of City's desktop, mobility and server fleet, and AI solution implementations. Across each stream, your focus will be on ensuring solutions are well defined, practical, compliant, and sustainable in service.

You will work closely with project teams, technical specialists, delivery partners, vendors and stakeholders across the Chief Technology Office and the broader City. You will coordinate technical input, manage design dependencies, support transition to operations, and help uplift consistent technical solution architecture patterns and practices that improve the way technology is delivered across the organisation.

This is a highly collaborative role suited to someone who can translate business needs into clear technical outcomes, balance design quality with delivery realities, and bring people together to solve complex problems. Your contribution will help ensure technology solutions are fit-for-purpose, aligned to enterprise standards, and capable of supporting services that enhance the Gold Coast way of life.

We’re looking for people who have:

Most importantly, you will bring experience in a similar Solution Designer or Solution Architect role, with the ability to turn business needs into clear, practical and implementable technology designs. You will be confident working across technical teams, project teams, vendors and business stakeholders to shape solutions that are aligned to enterprise architecture, City standards and operational requirements.

To succeed in this role, you will bring:

• Demonstrated experience developing solution designs, system specifications and implementation-ready design artefacts that align with enterprise architecture principles, reference solutions, technical patterns and organisational standards.
• Strong stakeholder engagement and communication skills, with the ability to explain complex technical concepts clearly to both technical and non-technical audiences.
• A practical delivery mindset, with the ability to balance design quality, compliance, risk, operational readiness and delivery realities.
• The ability to coordinate technical input across multiple teams, manage dependencies, support transition to operations, and contribute to reliable and consistent solution delivery.
• Experience working across one or more delivery environments, such as municipal infrastructure projects, cross-platform service initiatives, ICT portfolio delivery, system migrations, operational uplift or technology-enabled business improvement.
• Strong problem-solving skills, attention to detail, and the ability to work with a high level of autonomy while contributing positively to cross-functional teams.
• An understanding of ICT risk, service transition, operational support considerations, vendor engagement and the importance of designing solutions that are sustainable beyond project delivery.
• A continuous improvement mindset, with an interest in uplifting technical patterns, improving solution design practices, and helping the City deliver fit-for-purpose technology outcomes for the community.

Ideally, you will also hold a Bachelor Degree in Information Technology, Project Management or a related discipline, or bring equivalent knowledge and relevant experience.

If you have strong solution design capability and can bring people together to deliver practical, standards-aligned technology outcomes, we’d like to hear from you.

Be part of shaping the Gold Coast’s future

The Gold Coast is inspired by lifestyle and driven by opportunity. We are the second largest Council in Australia.

We care about being the most flexible government organisation in Australia. We have a range of benefits to help you create the right balance:

• 9-day fortnight
• Flexible work arrangements to suit your lifestyle, including hybrid/work from home options, flexible working hours and locations
• Personal and professional development courses
• Access to 350+ fitness facilities through Fitness Passport
• 4 free confidential counselling sessions a year for you or an immediate family member
• 1 free nutritionist and financial advice session per year

We pride ourselves on our shared mission of being a high-performing, customer-focused organisation which delivers value-for-money services to the community.

Contact Person Ashley Shannon

Closing Date Monday 26th October 2026 /11:59pm AEDT

Our selection process may include a one-way video interview via Criteria, a face-to-face or virtual interview via Microsoft Teams, reference checks via Xref and additional checks including police checks, employment history checks, qualification checks, pre-employment medical reviews and drug and alcohol testing.

We’re committed to creating a diverse workplace and inclusive culture. We take pride in people who align with our high-performance principles. We believe that the diverse makeup of our workforce reflects the community we serve. We welcome applications from people of all backgrounds, experiences and identities, and encourage candidates to discuss any support or adjustments they may need throughout the recruitment process.