Application Support Analyst (EHR)

City-of-Gold-Coast; Gold Coast City; Hybrid; AUD 102,000 - 108,000; Full time

Benefits offered by this job

9-day fortnight

Hybrid/work from home options

Development courses

Fitness Passport

Counselling sessions

Nutritionist and financial advice

Job summary

City of Gold Coast is hiring an Application Support Analyst to support EH&R aligned applications and ensure stable, secure, and accessible business systems across the organisation. You will work with internal teams and vendors to deliver upgrades and support, focusing on user experience and continuous improvement.

Ideal candidates bring ITIL knowledge, familiarity with Agile methods, strong troubleshooting and communication skills, and a collaborative mindset to drive positive business outcomes.

Qualifications

• Degree in Information Technology, Computer Science, Business Systems, or equivalent knowledge and experience.
• Knowledge of ITIL service management practices.
• Familiarity with software development and testing methodologies (Agile preferred).
• Strong troubleshooting and analytical skills with a focus on service quality.
• Excellent written and verbal communication skills for engaging with technical teams and business stakeholders.
• Collaborative approach and commitment to continuous improvement.

Responsibilities

• Provide day-to-day operational support for City’s business applications.
• Assist with upgrades and enhancements to ensure stability and functionality of critical applications.
• Work with internal teams, external vendors, and stakeholders to align platforms with organisational goals.
• Ensure platforms are reliable, secure, and accessible for users.

Skills

Proactive problem solving

Customer focus

Strong communication

Agile methodologies

ITIL service management

Troubleshooting

Analytical skills

Collaboration

Education

Degree in Information Technology, Computer Science, Business Systems, or equivalent

Tools

EnviroSys

LabWare

Mandalay

WasteID

Elements 360

Wastedge

LawMaster

Job description

• Full Time | 9-day fortnight | 36 hours per week
• Salary: From $101,616 to $108,140 per annum plus Superannuation

We're entering a new chapter for the Chief Technology Office at the City of Gold Coast as we deliver bold, future-focused solutions. With the launch of our IT Operating Model and the transition of critical IT services in-house, we are transforming the way we deliver technology, making it faster, more responsive, and more aligned with the needs of our organisation and customers.

As part of this transformation, we're hiring a new position. This role is key to shaping a vibrant and forward-thinking Chief Technology Office, one that adds real value, delivers better outcomes, and works in smarter, more agile ways. If you’re equally excited about innovation, transformation, and making a meaningful impact, now is the perfect time to join us.

About the role

We are recruiting Application Support Analyst to be aligned with our Environment, Resilience and Heritage (EH&R) business portfolio. This role will support applications aligned to environmental management, resilience services, and broader corporate functions including Business Services, Strategy People and Performance and the Office of the CEO.

What you'll do

The Application Support Analyst plays a key role in supporting, maintaining, and enhancing the City’s business applications. You’ll be responsible for providing day-to-day operational support, assisting with upgrades and enhancements, and ensuring the stability and functionality of critical applications. This is a hands‑on role that blends strong application and systems delivery expertise with a deep understanding of business capabilities, services, and processes. You will work collaboratively with internal teams, external vendors, and business stakeholders to ensure platforms are reliable, secure, compliant, and aligned to organisational goals with a strong focus on user experience and accessibility.

We're looking for people who have:

You’re a proactive problem solver who enjoys supporting technology that keeps a large and diverse organisation running smoothly. You bring a balance of technical capability, business understanding, and a strong customer focus. You build trusted relationships with stakeholders, actively engage user groups, and confidently facilitate discussions that drive adoption, continuous improvement, and positive business outcomes.

Ideally you will have experience with:

EnviroSys, LabWare, Mandalay, WasteID, Elements 360, Wastedge, LawMaster and other applications aligned to EH&R, Business Services, SP&P and OCEO within complex or enterprise environments.

In addition to the above, the successful candidate will also have:

• Degree in Information Technology, Computer Science, Business Systems, or equivalent knowledge and experience.
• Knowledge of ITIL service management practices.
• Familiarity with software development and testing methodologies (Agile preferred).
• Strong troubleshooting and analytical skills with a focus on service quality.
• Excellent written and verbal communication skills for engaging with technical teams and business stakeholders.
• Collaborative approach and commitment to continuous improvement.

Be part of shaping the Gold Coast’s future

The Gold Coast is inspired by lifestyle and driven by opportunity. We are the second largest Council in Australia.

We care about being the most flexible government organisation in Australia. We have a range of benefits to help you create the right balance:

• 9-day fortnight
• Flexible work arrangements to suit your lifestyle, including hybrid/work from home options, flexible working hours and locations
• Personal and professional development courses
• Access to 350+ fitness facilities through Fitness Passport
• 4 free confidential counselling sessions a year for you or an immediate family member
• 1 free nutritionist and financial advice session per year

We pride ourselves on our shared mission of being a high-performing, customer-focused organisation which delivers value-for-money services to the community.

Contact Person Ashley Shannon

Closing Date Sunday 25th October 2026 /11:59pm AEDT

Our selection process may include a one-way video interview via Criteria, a face-to-face or virtual interview via Microsoft Teams, reference checks via Xref and additional checks including police checks, employment history checks, qualification checks, pre-employment medical reviews and drug and alcohol testing.

We’re committed to creating a diverse workplace and inclusive culture. We take pride in people who align with our high-performance principles. We believe that the diverse makeup of our workforce reflects the community we serve. We welcome applications from people of all backgrounds, experiences and identities, and encourage candidates to discuss any support or adjustments they may need throughout the recruitment process.