Solution Architect

Sitecore; City of Melbourne; On-site; AUD 150,000 - 190,000; Full time

Job summary

Sitecore is seeking a Solution/Technical Architect to join our APJ Customer Value Realisation team. You will collaborate with clients and colleagues across global markets to architect, develop, and optimize Sitecore solutions that drive tangible business outcomes.

The role requires deep Sitecore knowledge (SaaS/Platform), strong consultancy experience, and excellent communication skills to translate complex concepts for business stakeholders.

Qualifications

• Extensive knowledge of Sitecore technologies and products (SitecoreAI, XM/XP, Content Hub, CDP/Personalize).
• Experience in consultancy and client-facing roles.
• Ability to communicate technical concepts to business stakeholders.
• Strong focus on driving business outcomes for customers and Sitecore.

Responsibilities

• Work directly with customers and partners to advise and implement Sitecore solutions aligning with business outcomes.
• Provide high-level strategy, consultancy, troubleshooting, and hands-on tasks in Sitecore technologies.
• Establish trusted advisor relationships with customers and own technical interactions with Sitecore.
• Engage with IT and marketing stakeholders across mid-market to enterprise customers.
• Collaborate with Account Executives and Customer Success Managers to maximize customer value.
• Mentor team members on technical and business challenges.

Skills

Sitecore expertise

Consultancy experience

Client-facing

Communication skills

Business outcomes focus

Time management

Tools

Docker

Kubernetes

Azure

Job description

Sitecore Solution/Technical Architect

About Us:

At Sitecore, our mission is to simplify how brands reach, engage, and serve people by delivering intelligent, personalised digital experiences that connect the world. We empower the world’s most iconic brands to build lifelong relationships with their customers—seamlessly, smartly, and at scale.

As the leading provider of agentic digital experience software, Sitecore brings together content, commerce, and data into one composable platform that enables brands to deliver millions of meaningful, adaptive experiences every day. Trusted by global leaders such as American Express, Porsche, Starbucks, and L’Oréal, Sitecore helps brands transform engagement through experiences that are not only personalised but predictive and dynamic.

Our foundation is our people—a diverse, passionate, and collaborative global team spanning over 25 countries. We believe that every experience matters, and that belief starts with how we work together. Our values—empathy, accountability, clarity, and growth—guide how we lead, innovate, and connect. They are the behaviors that bring our mission and vision to life, every day, in every interaction.

As we continue to evolve, we are actively cultivating AI skills across our teams to unlock new levels of creativity, efficiency, and insight. From engineering to customer experience, AI capabilities are becoming integral to how we design, build, and deliver the next generation of digital experiences.

Learn more at Sitecore.com

About the Role/ The Opportunity:

We are looking for a Sitecore Solution/Technical Architect to join our APJ Customer Value Realisation team. You will be working with clients and colleagues on our emerging markets across the globe.

What You’ll Do:

• Work directly with customers & partners to offer advisory and hands‑on assistance in architecting, developing, troubleshooting and leveraging Sitecore products to align with their business outcomes.
• With in-depth knowledge of Sitecore products, your responsibilities include but not limited to high‑level strategic advisory, consultation, troubleshooting, project developments and hands‑on tasks (e.g. building proof of concepts or configuration changes) in Sitecore technologies.
• Establish and maintain trusted advisor relationships with customers, taking ownership of the technical interactions between customers and Sitecore.
• Our customers range from medium to enterprise customers and work closely with IT and marketing stakeholders.
• Work closely with other teams and functions within Sitecore, such as Account Executives and Customer Success Managers to help customers achieve optimal value.
• Support, collaborate with and mentor team members on technical and business challenges.

What You Need to Succeed:

• Extensive knowledge of Sitecore technologies, with expertise in one or more Sitecore products (SaaS and Platform): SitecoreAI, XM/XP, Content Hub, or CDP/Personalize.
• Strong background in consultancy and experience in client‑facing roles.
• Excellent communication skills, with the ability to effectively communicate technical concepts to business stakeholders.
• Strong focus on driving business outcomes for both customers and Sitecore.
• Robust time management skills and ability to handle complex context switching situations.
• Passion for technologies and eagerness to learn; with a customer‑centric mindset.
• Possess a can‑do attitude and enjoy taking on challenges and exploring the unknown.

Additional Skills That Could Set You Apart:

• Familiarity with multiple products within Sitecore’s latest technology such as SitecoreAI and XM/XP, Personalise, Search and Content Hub
• Sitecore developer and Azure certifications.
• Experience in one or more of the following:
• Headless technologies, such as React, Next.js, GraphQL and Node.js.
• Container technologies, such as Docker and Kubernetes.
• Familiarity with cloud computing platforms, such as Azure or AWS.
• Understanding of broader website architecture aspects, including infrastructure, DevOps, and integrations.

How we hire

At Sitecore, we put a lot of care and time into who we hire. We believe that in order to build the best products, we need to build high impact teams. Our recruitment process centers around what we call the Life Story interview, a conversational‑style interview where we get to learn more about you.