Account Manager, Enterprise

Sitecore; Sydney; On-site; AUD 120,000 - 170,000; Full time

Job summary

Sitecore is seeking an Account Manager, Enterprise, to manage and grow relationships with our existing government and enterprise clients in Australia. You will own account relationships, identify growth opportunities, and drive strategic expansion to maximize customer retention and long-term success.

The role requires a results-driven, self-motivated professional who thrives in a fast-paced environment and can articulate the value of Sitecore solutions to diverse client audiences.

Qualifications

• Demonstrated experience in software sales (full-cycle).
• Account management/sales experience in enterprise environments.
• Strong communication and relationship-building skills.
• Proven ability to drive revenue growth and customer satisfaction.

Responsibilities

• Serve as primary contact for assigned accounts and build relationships across government and enterprise clients.
• Identify growth opportunities and upsell/cross-sell while managing renewals.
• Collaborate with internal teams and partner networks for client success.
• Develop strategic account plans to maximize retention and lifetime value.
• Stay informed on industry trends to inform product enhancements.

Skills

Software sales

Enterprise SaaS

Account management

Relationship building

Communication skills

Multi-priority management

Industry knowledge

Tools

CRM systems

Salesforce

HubSpot

Job description

About Us:

At Sitecore, our mission is to simplify how brands reach, engage, and serve people by delivering intelligent, personalised digital experiences that connect the world. We empower the world’s most iconic brands to build lifelong relationships with their customers—seamlessly, smartly, and at scale.

As the leading provider of agentic digital experience software, Sitecore brings together content, commerce, and data into one composable platform that enables brands to deliver millions of meaningful, adaptive experiences every day. Trusted by global leaders such as American Express, Porsche, Starbucks, and L’Oréal, Sitecore helps brands transform engagement through experiences that are not only personalised but predictive and dynamic.

Our foundation is our people—a diverse, passionate, and collaborative global team spanning over 25 countries. We believe that every experience matters, and that belief starts with how we work together. Our values guide how we lead, innovate, and connect. They are the behaviours that bring our mission and vision to life, every day, in every interaction.

As we continue to evolve, we are actively cultivating AI skills across our teams to unlock new levels of creativity, efficiency, and insight. From engineering to customer experience, AI capabilities are becoming integral to how we design, build, and deliver the next generation of digital experiences.

Learn more at Sitecore.com.

About the Role:

As an Account Manager, Enterprise, your primary focus is managing and growing relationships with our existing customers. In this role, you will take ownership of existing customer relationships, identify growth opportunities, and drive strategic expansion — all with the goal of maximizing customer retention and long-term success.

This position requires free-thinking and self-motivated top performers. Sitecore is in the unique position of being well established and best-of-breed in our industry while still being dynamic enough for you to have a major impact on the rapid and explosive growth of our company. This position calls for a driven individual who thrives on winning new business, understanding the complex business challenges of your prospects, and clearly communicating the value of a Sitecore solution to various client audiences.

What You Will Do:

• Serve as the primary contact for assigned accounts, building strong relationships at all levels across existing government and enterprise clients

• Understand each customer’s unique objectives, challenges, and requirements, aligning Sitecore solutions accordingly

• Proactively identify opportunities for upselling, cross-selling, and contract renewals to drive revenue growth

• Collaborate cross-functionally with internal teams and leverage Sitecore’s partner network for exceptional client support

• Develop and execute strategic account plans to maximize satisfaction, retention, and lifetime value

• Stay updated on industry trends, competitive landscape, and customer feedback to inform product enhancements

What You Need to Succeed:

• Demonstrable experience in software sales (full-cycle) or SaaS environment

• Account management/sales experience in an enterprise environment

• Strong communication skills with the ability to build rapport and credibility with clients at all levels of the organization

• Results-oriented mindset with a focus on driving customer satisfaction, retention, and revenue growth

• Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively

Additional Skills That Could Set You Apart:

• Experience selling Content Management, Customer Experience, Commerce, or Digital Asset Management (DAM) technologies preferred

• Experience presenting onsite to executive stakeholders and ability to showcase strong communication skills

• Tenacious, ambitious, self-starter, naturally curious, highly coachable, high emotional intelligence and self-aware

Sitecore is proud to be an equal opportunity workplace. We are committed to equal employment opportunity without unlawful regard to race, colour, ancestry, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability, veteran status or any other local legally protected characteristic.