Software Trainer

New World Management; Melbourne; Hybrid; AUD 65,000 - 95,000; Full time

Job summary

New World Management is seeking a Software Trainer who can turn complex software into clear, practical guidance. You will work with customers across APAC to implement a business solution, prepare for go-live and ensure effective day-to-day use, online or onsite.

This role blends training, consulting and project coordination. You’ll tailor sessions to varying levels of technical confidence, build useful resources, run demonstrations and workshops, and coordinate onboarding activities while

Qualifications

• Experience in software training or implementation consulting in a customer-facing role.
• Ability to translate complex software features into practical business outcomes.
• Strong communication and organisational skills to manage schedules and expectations.

Responsibilities

• Coordinate onboarding activities and plan go-live.
• Deliver training online or onsite to customers across APAC.
• Lead demonstrations and workshops for customer teams.
• Create user guides, tutorials, videos and upgrade materials for learning.
• Liaise with internal support and implementation teams post-go-live.

Skills

Software training

Implementation consulting

Customer-facing

Explain technical concepts

Project coordination

Client relationship

Communication

Education

Tertiary qualification in business/commerce/marketing/IT

Job description

Software Trainer

APAC | Customer implementations, training and consulting

Turn software know-how into customer confidence.

Our client is looking for a Software Trainer who can make technology clear, practical and useful. You'll work directly with customers across APAC, helping them implement a business software solution, prepare for go-live and use it effectively in their day-to-day operations.

The role blends training, consulting and project coordination. You'll work with people at different levels of technical confidence, understand how their business operates and adapt your guidance to what they need.

Your work will make a difference

You’ll help customers move from implementation to confident, independent use of the system. That means coordinating onboarding activities, planning for go-live and delivering training online or onsite.

You’ll also lead demonstrations and workshops, review customer processes and suggest ways to make better use of the software. To support learning beyond each training session, you’ll create clear resources such as user guides, tutorials, videos, release notes and upgrade materials.

As you build relationships with customers, you’ll stay connected after implementation and share your knowledge with internal support and implementation teams. You’ll also keep up with product releases and changing customer needs.

You’ll feel at home in this role if you

• Have worked in software training, implementation consulting or another customer-facing technology role.
• Enjoy helping people learn and can explain technical concepts in straightforward language.
• Can relate system features to business processes and practical outcomes.
• Are comfortable coordinating schedules, project activities and customer expectations.
• Communicate clearly, facilitate confidently and stay organised when priorities compete.
• Take a curious, adaptable approach and like improving how things are done.

A background in software support or account management would also be relevant. A tertiary qualification in business, commerce, marketing, IT or a related discipline would be an advantage.

What good looks like

Customers feel prepared and supported. Implementations reach go-live as planned. Training is clear enough to reduce the need for retraining, and customers can use the system confidently after launch.