SOC Operator - Monash University

MSS Security Pty Ltd; Melbourne; On-site; AUD 60,000 - 75,000; Full time

Job summary

MSS Security is seeking a Control Room Operator for Monash University Clayton. In this fast-paced role you will monitor CCTV and alarms, manage incident responses, coordinate between security personnel and emergency services, and maintain incident logs.

The ideal candidate has at least two years of control room security experience and a current Victorian Security Licence with Control Room Endorsement. We value accuracy, calm under pressure, and clear communication.

Qualifications

• Minimum two years of security experience in a control room.
• Current Victorian Security Licence with Control Room Endorsement.
• Current First Aid Certificate and CPR.
• Available to work a 24/7 rotating roster.
• WWCC or willing to obtain.

Responsibilities

• Monitor CCTV, alarms, access control and security systems.
• Manage and coordinate responses to incidents and emergencies.
• Communicate with security officers, site personnel and emergency services.
• Maintain accurate incident logs and reports.
• Conduct Rapid Response Patrols and attend incidents when required.
• Provide professional customer service and stakeholder engagement.

Skills

Control room operations

Surveillance monitoring

Multitasking

Decision-making under pressure

Education

Victoria Security Licence with Control Room Endorsement

First Aid Certificate and CPR

Driver's Licence

Job description

About the Company

As one of Australia's leading security companies, MSS Security is built on teamwork, respect, and integrity. We provide long-term career paths, stability, and a workplace where your professionalism and dedication are genuinely valued.

To find out more visit our website at www.msssecurity.com.au.

About the role

MSS Security is seeking experienced Control Room Operators for Monash University Clayton. In this fast-paced role, you will monitor surveillance systems, manage incident responses, coordinate communication between security personnel and emergency services, oversee access control and visitor management, respond to emergencies, and handle daily phone inquiries. The ideal candidate will have at least two years of security experience in a control room setting and a valid control room license. Strong multitasking skills, attention to detail, and the ability to make quick decisions in a fast-paced environment are essential.

Responsibilities

• Monitor CCTV, alarms, access control, and security systems
• Manage and coordinate responses to incidents and emergencies
• Communicate with security officers, site personnel, and emergency services
• Maintain accurate incident logs and reports
• Conduct Rapid Response Patrols and attend incidents when required
• Perform access control, patrols, and security inspections
• Provide professional customer service and stakeholder engagement

Skills & Experience

• Full Australian Working Rights
• Current Victorian Security Licence with Control Room Endorsement
• Proven control room experience
• Current Valid First Aid Certificate and CPR
• Current drivers licence
• Availability to work a 24*7 rotating roster
• Employee Working With Children's Check (Or willing to obtain)
• Master licence - 409-987-30S

Company and Diversity Declaration

MSS Security is an Equal Opportunity Employer, valuing the unique backgrounds, experiences, and contributions of each person. We encourage and celebrate diversity. We are proud to: be certified by the Workplace Gender Equality Agency, be a partner and supporter of Veterans employment, and be honoured to have an endorsed INNOVATE Reconciliation Action Plan.

Additional Information

As one of Australia's leading security companies with a national footprint across Australia, MSS Security has unrivalled experience in delivering the highest quality of service and protecting some of the nation’s highest profile sites. MSS Strategic Medical and Rescue, a specialist division with MSS Security, has unrivalled experience in delivering emergency, response, rescue, health and paramedical services throughout Australia to some of the nation’s highest profile mining and resources companies.