SME Growth & Relationship Banker

National Australia Bank; Coffs Harbour City Council; On-site; AUD 90,000 - 120,000; Full time

Job summary

National Australia Bank seeks a Customer-focused Small Business Banker to join the Business Direct Small Business team in Coffs Harbour/Woolgoolga. You will manage lending requests for SME customers and work across NAB's retail branches and broker networks to deliver tailored banking solutions.

You will thrive in a collaborative, high-performing culture that prioritises customer satisfaction and revenue growth, building lasting relationships with local business customers.

Qualifications

• Lending experience in business or retail banking.
• Strong understanding of the SME market.
• Proven ability in customer and relationship management.
• Solid problem solving and negotiation capabilities.

Responsibilities

• Keep things simple whilst managing Small Business customers’ business and home lending requests.
• Move with speed in this role to grow revenue and drive customer advocacy.
• Be customer obsessed and increase the portion of customers who consider NAB to be their Bank of Choice.
• Own it by understanding our customers’ needs to provide tailored holistic banking solutions.
• Win together by engaging and building relationships with our Retail Branch and Broker network to increase portfolio performance and customer outcomes.

Skills

Personal connections

Lending experience

SME market knowledge

Relationship management

Negotiation skills

Job description

National Australia Bank seeks a Customer-focused Small Business Banker to join the Business Direct Small Business team in Coffs Harbour/Woolgoolga. You will manage lending requests for SME customers and work across NAB's retail branches and broker networks to deliver tailored banking solutions.

You will thrive in a collaborative, high-performing culture that prioritises customer satisfaction and revenue growth, building lasting relationships with local business customers.