SME Banking & Growth Relationship Specialist

NAB; Wonthaggi; On-site; AUD 90,000 - 130,000; Full time

Job summary

NAB in South East Melbourne is seeking a customer-obsessed Banking professional to join the Business Direct Small Business team. You will support Small Business customers with lending requests and provide tailored banking solutions to help grow their business and personal banking needs.

The role emphasizes rapid movement, revenue growth, and strong collaboration with Retail Branches and Broker networks to improve portfolio performance and customer outcomes.

Qualifications

• Lending experience in business banking or retail banking.
• Excellent understanding of the SME Market.
• Strong customer and relationship management.
• Problem solving, critical thinking and negotiation skills.

Responsibilities

• Keep things simple whilst managing Small Business customers business and home lending requests.
• Move with speed in this role to grow revenue and drive customer advocacy.
• Be customer obsessed and increase the portion of customers who consider NAB to be their Bank of Choice.
• Own it by understanding our customers’ needs to provide tailored holistic banking solutions.
• Win together by engaging and building relationships with our Retail Branch and Broker network to increase portfolio performance and customer outcomes.

Skills

Lending experience

Customer relationship management

SME market knowledge

Negotiation

Problem solving

Job description

NAB in South East Melbourne is seeking a customer-obsessed Banking professional to join the Business Direct Small Business team. You will support Small Business customers with lending requests and provide tailored banking solutions to help grow their business and personal banking needs.

The role emphasizes rapid movement, revenue growth, and strong collaboration with Retail Branches and Broker networks to improve portfolio performance and customer outcomes.