SME Banking Partner - Growth & Solutions

National Australia Bank; City of Melbourne; Hybrid; AUD 90,000 - 120,000; Full time

Job summary

National Australia Bank in Melbourne is seeking an experienced Small Business Relationship Manager to support local SME customers with tailored banking solutions.

You'll collaborate with Retail Branch and Broker networks, grow revenue, and drive customer advocacy while delivering simple, fast service and clear financial guidance.

The role emphasizes customer obsession, strong lending know-how, and building lasting relationships across NAB's Inner North West region in Melbourne, Australia.

Qualifications

• Motivation to build genuine personal connections with our customers, empowering them to feel confident and bring their business dreams to life.
• Lending experience in business banking or retail banking.
• Excellent understanding of the SME Market.
• Strong customer and relationship management.
• Problem solving, critical thinking and negotiation skills.

Responsibilities

• Keep things simple whilst managing Small Business customers business and home lending requests.
• Move with speed in this role to grow revenue and drive customer advocacy.
• Be customer obsessed and increase the portion of customers who consider NAB to be their Bank of Choice.
• Own it by understanding our customers’ needs to provide tailored holistic banking solutions.
• Win together by engaging and building relationships with our Retail Branch and Broker network to increase portfolio performance and customer outcomes.

Skills

Lending experience

SME market knowledge

Customer relationship management

Negotiation skills

Problem solving

Job description

National Australia Bank in Melbourne is seeking an experienced Small Business Relationship Manager to support local SME customers with tailored banking solutions.

You'll collaborate with Retail Branch and Broker networks, grow revenue, and drive customer advocacy while delivering simple, fast service and clear financial guidance.

The role emphasizes customer obsession, strong lending know-how, and building lasting relationships across NAB's Inner North West region in Melbourne, Australia.