Small Business Insurance Advisor - Inbound Quotes & Support

Youi Insurance; Sunshine Coast Regional; Vor Ort; AUD 65.000 - 80.000; Vollzeit

Benefits dieser Stelle

Clear pay and incentives

Generous annual leave

Wellbeing sessions

Discounted gym access

Discounted Youi Insurance

Zusammenfassung

Youi Insurance on the Sunshine Coast is seeking a friendly, customer-focused advisor to handle inbound Small Business Insurance inquiries. You’ll learn our tailored processes, take calls about quotes, policy updates, and general enquiries, and guide entrepreneurs through options with clarity.

You’ll complete paid training before going live, receive regular coaching and feedback, and work toward service and sales targets in a supportive team.

Qualifikationen

• Inbound calls about policy updates, quotes, cancellations, and general enquiries.
• Explain options in simple terms and guide customers through quotes.
• Complete structured paid training before taking live calls.
• Commitment to meeting service and sales targets with coaching.

Aufgaben

• Take inbound calls about policy updates, quotes, cancellations, and general enquiries.
• Update policy details across multiple systems.
• Explain options in simple terms to help confident decisions.
• Identify opportunities for additional cover and quote when it fits.
• Work toward service and sales targets with regular feedback and coaching.
• Follow scripts and compliance requirements.

Kenntnisse

Communication skills

Empathy

Active listening

Problem solving

Multi-tasking

Tools

CRM software

Policy systems

Jobbeschreibung

Youi Insurance on the Sunshine Coast is seeking a friendly, customer-focused advisor to handle inbound Small Business Insurance inquiries. You’ll learn our tailored processes, take calls about quotes, policy updates, and general enquiries, and guide entrepreneurs through options with clarity.

You’ll complete paid training before going live, receive regular coaching and feedback, and work toward service and sales targets in a supportive team.