Reliability & Applications Engineer: Obs, Debug & Automate

West Recruitment Consulting; Liverpool City Council; On-site; AUD 110,000 - 150,000; Full time

Job summary

West Recruitment Consulting partners with a fast-growing Australian FMCG organisation to recruit a Reliability & Application Engineer. You will own the reliability, monitoring and investigation across a broad technology environment, collaborating with developers and external vendors to resolve complex issues.

You will establish and improve application monitoring, observability and alerting, using logs, metrics and traces to diagnose problems and drive automation.

Qualifications

• Experience in application reliability, DevOps or similar role.
• Strong investigative and diagnostics skills.
• Familiarity with monitoring, logs, metrics and traces.
• Experience with REST API integrations and ERP/eCommerce systems.

Responsibilities

• Establish and improve application monitoring, observability and alerting.
• Monitor the health and performance of business applications, APIs and integrations.
• Investigate complex application and integration incidents and identify root causes.
• Use logs, metrics, traces and SQL queries to diagnose technical issues.
• Troubleshoot REST APIs and application-to-application integrations.
• Provide Level 3 technical support across business-critical applications.
• Work with Developers and external vendors to resolve complex technical issues.
• Identify recurring incidents and implement automation and reliability improvements.
• Maintain dashboards, technical documentation, runbooks and support procedures.
• Communicate technical issues and resolutions clearly with business stakeholders.

Skills

Application monitoring

Observability

SQL querying

REST APIs

PowerShell

Python

C#

ITSM platforms

ERP/WMS integrations

Stakeholder communication

Tools

Datadog

New Relic

Dynatrace

Grafana

Elastic

Jira Service Management

Job description

West Recruitment Consulting partners with a fast-growing Australian FMCG organisation to recruit a Reliability & Application Engineer. You will own the reliability, monitoring and investigation across a broad technology environment, collaborating with developers and external vendors to resolve complex issues.

You will establish and improve application monitoring, observability and alerting, using logs, metrics and traces to diagnose problems and drive automation.