Application Support Specialist

Sarb Management Group; City of Melbourne; On-site; AUD 70,000 - 100,000; Full time

Benefits offered by this job

On-site gym

Myki commuter club

Employee benefits

Job summary

Sarb Management Group in Australia is seeking an Application Support Specialist to join our Data Services team, responsible for the ongoing support, maintenance, monitoring and administration of client applications, databases, and data processing services.

You will help maintain service reliability and support business-critical applications, delivering exceptional customer service and meeting SLAs.

Qualifications

• Tertiary degree or diploma in computing or equivalent.
• At least 2 years in Application Support, Technical Support, Database Support or similar.
• Strong SQL scripting and database querying skills.
• Experience in SLA-driven support environments is desirable.

Responsibilities

• Act as first point of contact for all application support needs, incidents and requests and carrying out all administrative tasks necessary to maintain continuity of service and workflow.
• Completing data processing activities, job configuration tasks, and responding to support requests and escalations within agreed service levels and operational time frames.
• Logging, updating, and maintaining all support requests, incidents, calls, and emails within the designated service desk system.
• Creating, reviewing, and maintaining SQL scripts required to support client operations and data processing activities.
• Conducting system health checks, providing timely support, and taking remedial action where required to maintain application availability and performance.
• Ensuring daily operational tasks and processes, including SFTP transfers, data exports, scheduled jobs, and automated processes, have completed successfully.
• Identifying opportunities for process improvements and automation within support and data processing functions.
• Preparing and maintaining support documentation, procedures, and knowledge base documentation

Skills

SQL scripting

Data processing

Incident management

SLA awareness

Troubleshooting

Education

Tertiary degree/diploma in computing or related

Tools

SFTP

Database querying

ETL concepts

Job description

Work for a leading Australian innovative technology and data company helping to solve complex data challenges

Challenge the status quo to develop new technical solutions

Access free on-site gym membership, Myki commuter club and many more employee benefits!

About the Role

Elevate your career with us as we continue to innovate and deliver new products to market

Exciting growth of our organisation sees the need for a highly motivatedApplication Support Specialistto join our Data Services team. In this role you will be responsible for the ongoing support, maintenance, monitoring, and administration of client applications, databases, and data processing services.

This role plays a key part in maintaining service reliability, supporting business-critical applications, and ensuring client expectations and service level commitments are consistently achieved.

A high degree of sensitivity to delivering exceptional customer service is integral to this role.

Key Responsibilities

• Acting as the first point of contact for all application support needs, incidents and requests and carrying out all administrative tasks necessary to maintain continuity of service and workflow
• Completing data processing activities, job configuration tasks, and responding to support request and escalations within agreed service levels and operational time frames.
• Logging, updating, and maintaining all support requests, incidents, calls, and emails within the designated service desk system.
• Creating, reviewing, and maintaining SQL scripts required to support client operations and data processing activities.
• Conducting system health checks, providing timely support, and taking remedial action where required to maintain application availability and performance.
• Ensuring daily operational tasks and processes, including SFTP transfers, data exports, scheduled jobs, and automated processes, have completed successfully.
• Identifying opportunities for process improvements and automation within support and data processing functions.
• Preparing and maintaining support documentation, procedures, and knowledge base documentation

What We're Looking for

Our ideal candidate has successfully completed a tertiary degree, diploma or equivalent training course in computing, programming and general project management and has had at least 2 years work experience in in an Application Support, Technical Support, Database Support or similar role.

The following experience is desirable

• Strong SQL scripting and database querying skills.
• Knowledge of application support, troubleshooting and incident management processes.
• Understanding of file transfer technologies, including SFTP.
• Understanding of data processing, ETL and data quality concepts.
• Software testing and quality assurance knowledge.
• Experience supporting business-critical applications and data processing environments.
• Experience working within SLA-driven support environments

Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa with full working rights. Work eligibility will be confirmed as part of the recruitment process.

DCA is an Equal Employment Opportunity employer committed to supporting a working environment of mutual respect, teamwork and trust and a workplace that attracts, develops and retains highly skilled people.We do not use AI to auto-reject applicants based on skills or experience, and screening calls may be conducted to verify key areas of expertise. Please review your resume carefully to ensure all information is accurate before submission.