Site Hire and Licensing Officer

Department of Planning, Housing and Infrastructure NSW; Sydney; On-site; AUD 103,000 - 114,000; Full time

Job summary

Department of Planning, Housing and Infrastructure NSW - Homebush NSW is seeking a Site Hire and Licensing Officer to help deliver exceptional customer experiences while activating Sydney Olympic Park's venues, parklands and public spaces.

This role coordinates site hire bookings, licences and permits, working with customers, stakeholders and colleagues from enquiry to delivery to ensure a seamless, compliant and commercially successful process.

Qualifications

• Experience managing licences, permits, bookings, contracts or similar customer-facing agreements.
• Sound commercial awareness and the ability to identify opportunities to increase site utilisation and revenue.
• Experience using booking, CRM, contract management or similar systems.
• Ability to analyse booking, utilisation and customer data to identify trends and opportunities.
• Strong organisational skills to manage competing priorities and deliver outcomes.

Responsibilities

• Coordinate site hire bookings, licences and permits for events and activations.
• Manage the customer journey from enquiry through booking and delivery.
• Balance operational, commercial and compliance requirements.
• Identify process improvements to enhance systems and pathways.
• Strengthen stakeholder relationships to grow precinct activity and revenue.

Skills

Licence management

CRM experience

Contract management

Data analysis

Stakeholder coordination

Time management

Problem solving

Policy understanding

Revenue growth awareness

Education

Bachelor degree in business or finance

Tools

Booking systems

CRM software

Contract management systems

Job description

Department of Planning, Housing and Infrastructure NSW - Homebush NSW

Shape vibrant and seamless site hire experiences across Sydney Olympic Park!

• Ongoing full-time opportunity (35 hours/5 days per week)
• Office located at Sydney Olympic Park - on-site
• Salary relative to experience, and ranges from $102,936.14 to $113,579.13 (Clerk Grade 5/6)

Join our team and shape your world in a workplace that empowers you to do your best work and build a meaningful career. In this role, you will contribute to shaping lives and communities across NSW, while shaping your own career. You will enjoy flexible work options, varied and impactful projects, and a vibrant, diverse team culture built on collaboration, inclusion and support. We are creating a workplace where everyone belongs and where you can balance work, life and wellbeing.

The role

Our Community, Customer & Stakeholders Team is seeking a Site Hire and Licensing Officer to help deliver exceptional customer experiences while supporting the activation of Sydney Olympic Park's world-class venues, parklands and public spaces.

This role is responsible for coordinating site hire bookings, licences and permits for a diverse range of commercial activities, events and public space activations. Working closely with customers, stakeholders and colleagues, you will manage the customer journey from initial enquiry through to booking and delivery, ensuring a seamless experience while balancing operational, commercial and compliance requirements.

More than a traditional administration role, you will use customer insights to identify opportunities to improve systems, enhance customer pathways, grow site hire activity and support increased visitation and revenue. You will strengthen stakeholder relationships which grow the precinct’s reputation as an attractive destination and a home for community activities.

To learn more about this position, read the full Role Description here: Site Hire and Licensing Officer

What you will bring to the role

• Experience managing licences, permits, bookings, contracts or similar customer-facing agreements, with the ability to maintain accuracy and ensure compliance with relevant policies and procedures.
• Sound commercial awareness and the ability to identify opportunities to increase site utilisation, support precinct activation and contribute to revenue growth.
• Experience using booking, CRM, contract management or similar systems, with the ability to identify opportunities to improve processes, systems and customer pathways.
• Ability to analyse booking, utilisation and customer data to identify trends, demand, service improvements and business development opportunities.
• Strong organisational skills and the ability to manage competing priorities, coordinate multiple stakeholders and deliver high-quality outcomes within tight timeframes.
• Practical judgement and problem-solving skills, with the ability to balance customer needs, operational requirements, commercial outcomes and risk.
• Ability to obtain, understand and apply legal, policy and specialist advice, translating it into practical processes, documentation and customer-focused solutions.
• A commitment to continuous improvement and innovation, with a focus on enhancing the customer experience, improving operational efficiency and supporting long-term business outcomes.
• Tertiary qualifications in business or finance and/or experience in administering licence agreements, accounts invoicing and processing.

About Us

At the Department of Planning, Housing and Infrastructure(DPHI), you could shape your world while helping us shape the future of NSW. Together, we create vibrant communities, places and precincts, and manage land, assets and property.

We are a high-performing organisation that proudly reflects the communities we serve. Our diversity strengthens our cultural capability and enables us to make a meaningful difference in the lives of people across NSW. As an inclusive and accessible workplace, we value your contribution, lived experience and cultural knowledge, and we want you to feel supported, connected and empowered to succeed. With flexible work arrangements, job share options, workplace adjustments and various employee affinity groups, we are here to help you thrive every day.

Applications close Thursday, 15 October 2026 at 11:55PM. For further information about this role, please contact Mike Bartlett, Manager Community Customer & Stakeholders on *************@sopa.nsw.gov.a

A talent pool may be created for ongoing and temporary opportunities of the same role or role type that may become available over the next 18 months.

We encourage and support applications from people with disability. Please reach out to us to discuss any accommodations or adjustments that may be needed during the recruitment process, ensuring that you have every opportunity to showcase your talent, skills, and potential. Contact the Talent Team via ***************@dpie.nsw.gov.au or (02) 63637*** - HR Support, option 2, DPHI People Advisory, option 1 and reference 'Request an Adjustment - Job Title and Reference Number'.

Please note to be eligible to apply for this position you must be an Australian or New Zealand citizen or permanent resident or hold a valid Australian working Visa for the duration of the appointment.This role is subject to standard pre-employment checks, including a criminal record check.

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